Head of Customer Service

1 week ago


Delhi, Delhi, India Rieco Industries Limited Full time

Education:
Bachelor of Engineering/Technology - BE/BTech - MechExperience: 20 to 25 years

About The Role:

The Customer Service Head role requires to manage a team of service professionals who will be responsible for commissioning a system at customer site.

Post commissioning, they will also resolve any customer complaints which may arise.

Roles and Activities:
Good interpersonal and communication skillsTeam management skills - identifying capacities and capabilities of team to meet the future needsProblem solving skills
  • Go to right place to get technical solutions.
Work closely to monitor thatPerception management and crisis handling skills - Handle customer perceptionAnalytics - look at all possible data and identify root cause trends

Minimum Qualifications:

Proven working experience in related filedExcellent client-facing and internal communication skills with written and verbal communication skillsStrong working knowledge of Microsoft OfficeBachelor's Degree in appropriate field of study or equivalent work experience is advantage.

Multi discipline knowledge will be advantage.

Strong familiarity with client management, methodologies, and best practiceNote:
This is a customer facing role, so good presentability, confidence, and communication skills are must.
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