Process Trainer

2 weeks ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time
Urgent Openings for Process Trainer in Navi Mumbai

Apply only if matches in below skill sets.

Work Experience3-5 years of prior process training or teaching experience in a back office/voice type of project/company process.2-3 years' experience relevant domain (Telecom-Inbound, outbound, Retention and sales preferred)LocationGhansoli – Navi Mumbai

LanguageMalayalam Mandatory

Job DescriptionReview Existing Training Materials and Identify need for updating the same.

Should be able to create new content as and when necessaryConduct and periodically review contents/initial training material of the initial training of New Hires of the process.

Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.

Evaluate client's training requirements and establish training goals/completion milestonesDevelop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.

Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation.

If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;Work with the internal management staff to develop and facilitate motivational activities for the advisors.

Provide assistance in developing cross-training materials and SOPs, as required;Preparation of Training Plans, and relevant Training reports and Dashboards.
Perform other duties as assigned.
Ability to work in night/rotation shifts as well. Process could also demand a 6 day working and should be open for it accordingly.

Mandatory Skill SetsExcellent verbal, written and interpersonal communication skills;Outstanding customer service skills and dedication to providing exceptional customer care.
Must be self-motivator and self-starter.
Focus on quality and customer service.
Solid time management skills.
Must be able to effectively deal with people at all levels inside and outside of the Company.

Creative ability, writing proficiency and visual graphics design ability;Ability to multitask and successfully operate in a fast paced, team environment;Must adapt well to change and successfully set and adjust priorities as needed;Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).

Interested candidates can share CV to
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