Process Trainer

2 weeks ago


Mumbai, Maharashtra, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website

Job location : Malad, Mumbai

Position : Senior Process Trainer- Collections Process

Division : BPO

Experience : 2-5 years of experience Collection process training.

Key Performance Indicators

§ Deliver process training to the new hires

§ Conduct training sessions and refresher trainings on the floor

§ Conducting Mock calls / reports and role plays during the classroom training

§ Attrition Management – End to End yield

§ Managing trainee discipline & follow up on absenteeism

§ Share knowledge transfer of floor experiences

§ Manage trainee expectations during classroom training

§ Address all process related queries during classroom training

§ To ensure the whole batch clears the assessment and graduates to the floor

§ Updating reports

§ Preparing and updating the training modules as per requirements

§ To maintain a good training quality

§ Manage performance of trainees throughout the training and even during the initial stage of taking live calls /

emails and ensure good through-puts

Required: Required : Undergrad /Graduate in any discipline with 2-4 years of work experience with some previous experience in a similar role.

Contact details

Reena Baldota

Email-


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