Customer Success Associate

2 weeks ago


Nashik, Maharashtra, India FarmSetu Technologies Full time

Responsibilities:

This is a customer-facing role where you would be the users' champion within the team. You will ensure that our customers are delighted at every touchpoint - be it product, sales, or customer support.

This role is best suited for people with deep empathy for user needs and the patience to resolve all customer support issues with a positive attitude.

You will report to the Customer Success Manager daily and the CPTO whenever needed.

  • Help onboard users [Farmers and agribusiness professionals, among others].
  • After onboarding the users, engage with them proactively and regularly to help them make the best use of the SetuFarm app.
  • Regularly share tips, tweaks and tricks to unlock even greater value for the users.
  • Understand the users' pain points and unarticulated needs by sharply studying usage patterns and trends.
  • Communicate with the product team to turn the pain points into winning features and incorporate those into the product roadmap.
  • Address any support queries that our users may have.


Skills and Experience:

  • Agriculture graduate preferred but not mandatory.
  • A keen observer of human behaviour.
  • Minimum 2 years in a customerfacing role. [Sales, marketing, customer support, promotions etc.]
  • Previous experience working in a startup will be a huge advantage.
  • A relentless drive and collaborative spirit to work with crossfunctional teams.
  • Strong user empathy, work ethic and time management skills.


What We Offer:

  • Annual compensation reviews
  • 21 days of annual leave plus public holidays
  • Ongoing investment in you and your skills
  • Great working environment


  • Nashik, Maharashtra, India Stulyfe Education Full time

    Sales & Marketing Associate We are looking for an energetic Sales & Marketing Associate to join our team As a Sales & Marketing Associate, you will be responsible for conducting market research, promoting company products and building client relationships. The direct sales representative's responsibilities include researching competing products, identifying...


  • Nashik, Maharashtra, India Stulyfe Education Full time

    Sales & Marketing Associate We are looking for an energetic Sales & Marketing Associate to join our team As a Sales & Marketing Associate, you will be responsible for conducting market research, promoting company products and building client relationships. The direct sales representative's responsibilities include researching competing products, identifying...


  • Nashik, Maharashtra, India Stulyfe Education Full time

    Job Description:Sales & Marketing Associate We are looking for an energetic Sales & Marketing Associate to join our team As a Sales & Marketing Associate, you will be responsible for conducting market research, promoting company products and building client relationships. The direct sales representative's responsibilities include researching competing...

  • Customer Care

    2 weeks ago


    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales...


  • Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

  • Service Associate

    2 weeks ago


    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Attending training sessions to grow knowledge of products and to develop customer service skills.Processing and logging incoming calls into the CRM system.Identifying customer needs.Forwarding and escalating inquiries to relevant individuals and departments.Contacting customers to give them accurate feedback on the progress of their inquiries.Providing...


  • Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...


  • Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...


  • Nashik, Maharashtra, India White Force Full time

    Job Description: Sales Associate is expected to greet and welcome all walk-in customers and guide them towardthe clinic, promoting the free eye check-upHe/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-daytasks to deliver the best shopping experience to the customersHe/she must possess a basic understanding of the...

  • Bpo / Kpo Associate

    2 weeks ago


    Nashik, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRINGDesignation: BPO / KPO AssociateLocation: Nashik MaharashtraSalary: 15,000 To 20,000 Per MonthEducation: Diploma / Any GraduateResponsibilities: Handle inbound and outbound calls professionally and efficiently. Provide excellent customer service by addressing queries and resolving issues. Perform data entry, documentation, and information...

  • Associate Designer

    5 days ago


    Nashik, Maharashtra, India ABB Full time

    Associate DesignerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This position reports...


  • Nashik, Maharashtra, India Porter Full time

    Department Office Support LCV Job posted on Nov 23, 202 Employee Type Trainee Contract Experience range (Years) year, 6 monthsCompany Overview:At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile...


  • Nashik, Maharashtra, India ABB Full time

    Associate Project ManagerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...


  • Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal...

  • Tele Caller Executive

    2 weeks ago


    Nashik, Maharashtra, India Impact HR & KM Solutions Full time

    Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of items.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal...


  • Nashik, Maharashtra, India Talent Corner Full time

    Roles and Responsibilities Key Responsibilities: client relationship management B2C Sales, Lead Generation Qualifications: Ideal candidates have: 1-4 years of successful Sales Experience. Excellent communication skills in English. Ready to make your mark? Apply now


  • Nashik, Maharashtra, India WNS Global Services Full time

    About the job:Join our dynamic team at WNS Global Services as a data analytics associate We are looking for a talented individual who is well-versed in data analytics and proficient in MS Excel. As a part of our team, you will have the opportunity to work on exciting projects and make a real impact on our business.Key responsibilities:1. Perform data...


  • Nashik, Maharashtra, India WNS Global Services Full time

    About the job:Join our dynamic team at WNS Global Services as a data analytics associate We are looking for a talented individual who is well-versed in data analytics and proficient in MS Excel. As a part of our team, you will have the opportunity to work on exciting projects and make a real impact on our business.Key responsibilities:1. Perform data...

  • Sales Associate

    2 weeks ago


    Nashik, Maharashtra, India Placement India Full time

    Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve departments sales goals on a monthly, quarterly and yearly basisGo the extra mile to drive salesMaintain in-stock and presentable...

  • Reservation Executive

    2 weeks ago


    Nashik, Maharashtra, India Paradigm Consultancy Full time

    We are looking for detail-oriented reservation executive to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Executive you must be able to work with mínimal supervision and...