Associate Digital Tools Coordinator

2 weeks ago


Chennai, Tamil Nadu, India Grundfos Holding AS Full time

Application Deadline:

  • Location: Chennai, IN,

Contract Type:
Full-Time-
Working Hours: 42- Employment Type: Regular
What do we offer?


The main purpose of the job is to ensure an optimal implementation and usage of digital self-service tools and eCommerce tools in the cluster.

The Digital Tools Coordinator supports the continuous development and improvement of the digital tools as well as secures onboarding and training towards both CSSC and customer.

The job also requires the expertise to successfully drive external eCommerce implementation as well as facilitate PxM setup, data distribution and pricelist creation.

The Digital Tools Coordinator represents the connection between the global Digital & Customer Excellence team, web department and the CSSC teams as well as marketing and sales.


What is the job about?

  • Conduct administration (access management), deployment and implementation on all digital tools (e.g. eCommerce, PxM and selfservice tools)
  • Execute digital tool training with CSSC, sales and customers
  • Promote of customer selfservice within cluster, share best practice, news, etc.
  • 2nd level support for sales and CSSC frontline, in terms of digital tool usage (super users)
  • Support CSSC and sales with a general understanding of digital tools, customer journeys and process landscape and proactively advise on optimal customer digital tool usage
  • Test and collaboration with the global platform owner on improvements on the digital tools
  • Orchestrate successful launch of new digital tool features within cluster
  • Monitor digital tool updates and resolutions to ensure cluster optimization and alignment
  • Implement pdf2idoc/EDI/VMI with selected customers
  • Support on local product range maintenance to ensure data quality on digital tools
  • Subject matter expert on PxM data distribution within cluster
  • Coordinate update of local price lists and implementation of local variations
  • Maintain stakeholder overview for digital tools related processes
  • Proactively seek out needs for new Ecademy content development
  • Monitor digital tools adoptions and drive further adoption towards global targets
  • Support Business Process Owner in maintaining local training and documentation material
  • Highlight process/tools issues to Product Owners and Business Process Owner
  • Support Business Process Owner, D&CE and Divisions in identifying areas of improvement

What do you need to apply?

  • Degree or equivalent level, preferably in a business administration or engineering discipline
  • Intensive knowledge of Grundfos digital tools and order handling is an advantage
  • Deep familiarity with Microsoft Office
  • Knowledge of SAP CRM/BW is preferred
  • Very good IT literacy skills
  • Local language and English communication skills
  • Work experience with 35 years in international matrix organization

Additional information
This position is based out of
_Chennai_. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world.

Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.

We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.

We need and welcome professional people from all corners - however you identify and whatever your background is.

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