Tool & Automation

1 week ago


Chennai, Tamil Nadu, India Eicher Full time
Location

Chennai, Tamil Nadu, India

Category

HR/Finance/IT

Posted Date

12/28/2023

Job Id

P-100708

Job Requirements

Position Title

Tools & Automation

Reports To

Manager

Function

Information Technology

Job Grade

Deputy Manager

Job Purpose

This position is primarily responsible for the strategic and technical implementation and on-going support

of the business process automations. The position is responsible to drive & manage digitization across the

IT landscape.

Key Responsibilities

  • Study the Business processes and identify the areas for automation
  • Identify, implement and track Automation projects and effectiveness.
  • Own the governance framework for Automation processes in IT
  • Responsible for the delivery of automation that is secure, efficient, and accurate.
  • Coordinate with the business stakeholders and agency responsible for designing and building the automation.
  • Own the ITSM tool for RE and ensure endtoend new implementation and enhancement of the tool.
  • Configuration of workflows in ITSM tools for SRs, CRs, and others.
  • Development of tools to instrument internal support and operational processes.
  • Work closely with Delivery and Operations to develop an endtoend automated platform.
  • Analyzing and understanding the IT processes
  • Resolve issues that arise in day to day running of automated processes and provide timely responses and solutions as required.
  • Roll out of AI bot for other use cases.
  • Managing the relationship with the business team at the site to understand their business requirements and translate them into IT solutions.
  • Maintain high performing service support functions including an IT Service Desk, Desktop Support, and VIP Support
  • Able to manage multiple plants and office locations for providing seamless IT support & infrastructure enablement.
  • Responsible for Capacity planning, Asset governance, and Inventory management for the site requirements.
  • Coordinate all infrastructure planned or unplanned activities and ensure proper communication to the stakeholders.
  • Regular governance of Support partners for efficient IT support.
  • Drive internal and thirdparty service review meetings covering performance, service improvements, quality, and processes
  • Get the analysis done of Incident trends, and recommend actions, get those implemented.
  • Act as an escalation point for unresolved and escalated tickets.
  • Project Management and Project execution
  • Manage the desktop computing environment to ensure that laptops, PC's and other devices are built and maintained to high standards of performance and security.
  • Manage business stakeholders.
Work Experience

Education

Bachelor of Engineering / Bachelor of Technology / Master of Computer Application / Diploma in Systems / Engineering

Experience

  • 6+ years of relevant experience in implementing and managing various tools. ITSM, ITAM, Event Correlation, Application performance Monitoring, Network performance Monitoring, Server Monitoring and Automation tools like Ansible, Selenium etc.
  • Experience in providing Technical Support
  • Experience in Manufacturing / Automotive industry
Fast Track Career Growth
Outstanding launches and riding events
Riders' Leave
Leadership Development Programs
Medical Insurance and Life Cover
Career Progression via internal movements
Equal Employment Opportunity
Amazing Employee Discounts on company products
Voluntary Parental Coverage - Medical Insurance
Rewards and Recognition
Maternity & Paternity leave and benefits
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