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Assistant Application Engineer
1 week ago
In this role, you will:
- Provide technical assistance through digital channels to assist customers in utilizing Infineon microcontrollers and HW security chips/smartcards during their application's evaluation and development phases.
- Identify, troubleshoot, and resolve technical issues reported by customers at any stage of the microcontroller and HW security chip/smartcard life cycle.
- Offer technical support to internal FAEs (Field Application Engineers) to aid them in guiding customers with the selection, evaluation, and integration of Infineon products.
- Collaborate across departments such as Marketing, hardware design, chip design, software, and content development to address customer-reported issues.
- Create resources (code samples, application notes, knowledge base articles) to empower our community forum to independently address customer inquiries and specific requests.
- Conduct product/application training sessions for colleagues and end users.
To excel in this role, you should have:
- A degree in Electronics and Electrical Engineering or a related field.
- The ability to perform in-depth research to pinpoint and resolve customer technical issues.
- Proficiency in programming and troubleshooting software in C/C++ or other high-level languages.
- Experience with tools like Oscilloscope, multi-meter, function generator, etc.
- Keenness and aptitude for rapidly acquiring knowledge of new technologies.
- Effective written and verbal communication skills.
- A focus on customer satisfaction and the development of creative, scalable strategies to empower customers.
- Preferred familiarity with Infineon microcontrollers such as AURIXTM, PSoCTM, TRAVEOTM.
- Preferred knowledge of Cryptography and Cryptanalysis.
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