Assistant Manager GTRF Client Service

1 week ago

Mumbai, Maharashtra, India HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced professional to join the GTRF Team as Assistant Manager Trade Mid Office.

Principal Responsibilities:

Trade is a core product for the HSBC Group across various customer segments, including GBM, CMB, and Private Banking. To take overall strategic responsibility for the management and delivery of operational service for enabling the growth of the Trade business and to achieve maximum net profitability for the Bank. The jobholder is responsible for smooth execution of the day to day activities for the GTRF Operational teams. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTRF FIM, Internal Controls and Group Compliance Policy including International sanctions and Financial Crime Risk etc. In delivering their responsibilities, the job holder would be expected to interface with customers, internal stakeholders and GSC Team. Job responsibilities also include monitoring of workflow management tools, facilitating optimal management of clients' transactions and prioritization with GSC Team and front line teams to ensure delivery of a "superior" customer service in accordance with laid down rules and regulations. To demonstrate a strong focus in service & business as well as client orientation and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met. To ensure that all internal compliance and guidelines are met. Requirements Graduate, Post-Graduate, (Professional qualifications such as MBA, CA preferred) 5-6 years of operations & client servicing experience. Good understanding of trade finance, ICC rules, FEMA & RBI guidelines (preferably CDCS). A high level of communication/coordination skill is also required as the jobholder must interact with both clients and internal departments ( Client Management).

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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