Cloud Success Manager

1 week ago


Chennai, Tamil Nadu, India Corestack Full time

Location:
Chennai, India

Responsibilities:

  • As a Core Stack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch Core Stack successfully and are continually deriving business value.
  • This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use Core Stack to address their cloud governance challenges
  • Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.
  • Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.
  • Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI).
Knowledge of services and their usage by Application teams.

  • Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing Core Stack solutions.
  • Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.
  • Working closely with Core Stack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of Core Stack.
  • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
You are required to create knowledge-based articles, product tutorials and raising customer awareness.

  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.

Requirements:

  • Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.
  • A proven track record in services and/or support management for a Saa S solution with at least 2 years working in a Saa S environment.
  • Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification.
  • Strong organization and presentation skills.
  • Passion towards driving customer success
  • Excellent customer relationship and communication skills
  • The ability to manage and drive many high-priority tasks at the same time.
  • Ability to collaborate with Sales teams

Core Stack offers:

  • Competitive salary
  • Competitive benefit package with appreciable equity
  • Exciting, fast-paced and entrepreneurial culture
  • Health insurance and other company benefits


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