Cloud Success Manager
1 week ago
Location:
Chennai, India
Responsibilities:
- As a Core Stack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch Core Stack successfully and are continually deriving business value.
- This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use Core Stack to address their cloud governance challenges
- Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.
- Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.
- Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI).
- Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing Core Stack solutions.
- Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.
- Working closely with Core Stack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of Core Stack.
- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
Requirements:
- Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.
- A proven track record in services and/or support management for a Saa S solution with at least 2 years working in a Saa S environment.
- Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification.
- Strong organization and presentation skills.
- Passion towards driving customer success
- Excellent customer relationship and communication skills
- The ability to manage and drive many high-priority tasks at the same time.
- Ability to collaborate with Sales teams
Core Stack offers:
- Competitive salary
- Competitive benefit package with appreciable equity
- Exciting, fast-paced and entrepreneurial culture
- Health insurance and other company benefits
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