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Front Office: Gsa

3 months ago

Kolkata, West Bengal, India Paradigm Consultancies Full time
We are hiring

Job Designation:

Front Office:

GSA

Job Location:
Nashik

Salary: 15, ,000

Experience: - 4 years

Min - 3 years of experience in front office as
GSA in resort/hotel property.

Education:
Bachelors degree in hospitality or relevant

Skills required:

  • High school diploma or equivalent; additional education in hospitality is a plus.
  • Previous experience in a front desk or customer service role is preferred.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Familiarity with hotel management software and reservation systems.
Immediate joiners required

full time

Profile brief:

Guest Check-In/Check-Out:

  • Greet guests upon arrival and facilitate the checkin process.
  • Verify guest information, process payments, and issue room keys.
  • Provide information about hotel amenities, services, and local attractions during checkin.

Customer Service:

  • Respond to guest inquiries, requests, and complaints in a prompt and courteous manner.
  • Provide information about hotel policies, procedures, and services.
  • Anticipate and address guest needs to ensure a positive experience.

Reservation Management:

  • Assist guests with making, modifying, or canceling reservations.
  • Manage room inventory and ensure accurate reservation records.

Communication:

  • Effectively communicate with other hotel departments to coordinate guest services.

Problem Resolution:

  • Resolve guest issues and concerns promptly and escalate complex matters to management when necessary.
  • Ensure guest satisfaction through effective problemsolving.

Cash Handling:

  • Handle cash transactions, process payments, and maintain accurate financial records.
  • Reconcile cash drawer at the end of each shift.

Safety and Security:

  • Follow hotel security protocols to ensure the safety of guests and their belongings.
  • Report any suspicious activities or incidents to the appropriate authorities.

Salary:
₹20,000.00 per month

Schedule:

  • Day shift

Work Location:
In person

Speak with the employer