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Require Admission Executive

3 months ago

Bengaluru, Karnataka, India Vibgyor High School Full time
Job Description - Relationship Executive (Admission Executive)

KEY RESPONSIBILITIES OF THE ROLE
PRE-ADMISSION PREPARATION

  • Knowledge of Strengths & USPs of the School, Overview of Competitors, Curriculum details, Facilities of the School, Admission Policies.
  • Ensure Admission Kits are prepared as per guidelines and maintained in appropriate quantity at all times.
  • Ensure that all the relevant brochure/information is kept accessible for prompt distribution.
  • Curriculum Details along with Discovery Charts to be kept prepared & accessible at all times.

INQUIRIES

  • Addressing, handling or re-directing queries with regards to admission, PSA, Kids Club, Tours, VIVA, Hostel etc. appropriately and on time.
  • Informing the parents of fee structure & School timings.
  • Assisting parents in selection of Boards.
  • Fixing up interviews for parents (seeking admission for their children), who face difficulty in opting for boards (ICSE,CBSE & CIE), with the Coordinators
  • Making follow up calls for enquiries received through mails, telephone or walk-in.
  • Maintaining admission registration file.
  • Post registration, taking the parents on a School tour.
  • Coordinating with administrator, counsellor for interviews for the pre-primary admissions, arranging for the competency test for primary and secondary students and communicating the feedback on time.
  • In case of appointment cancellation, informing the Parent/Coordinator/Counsellor/Administrator/Principal and closing the loop.
  • Communicating the result of the Tests and Interview to all parents on time.
  • Assisting the parents in selection of all optional facilities (Bus, Canteen, PSA ,Kids Club)
  • Handling the admissions which are located out of the city, coordinating with parents on phone regarding the admission forms and documents etc.
  • Acknowledge the Admission form and send it to the Principal for approval & coordinate with fees dept. for collection of fees.

POST ADMISSION

  • Scrutinizing and Checking the admission forms post admission to ensure all documents are in place.
  • Calling up the parents in case of missing documents & ensuring all documents are in place.
  • Handling admission cancellation, transfers, etc.
  • Informing the respective Coordinator regarding the new admission.
  • Co-ordinate with parents for Coffee Meet including sending invites to Parents for the Meet. Anchoring the Coffee Meet for Non academic topics.
  • Post joining providing the students with the ID cards & ensuring parents of Pre-Primary students get bearer cards.
  • Post Joining introducing ,escorting and handing over the child to the specific Coordinator.
  • Updating forms & allotting house divisions.

LC APPLICATION PROCESS

  • Coordination with various departments for generation of LC.
  • Entering in ERP system with remark 'Sent to Authority'.

QUERY AND GRIEVANCE REDRESSAL PROCESS

  • Resolving all academic and non-academic queries and grievances of parents.
  • Escalating all unresolved grievances to the respective departments.
  • Ensuring resolution and closure of all grievances.
  • Maintaining an updated record of all the grievances handled.

MISCELLENEOUS ACTIVITIES

  • Actively participate in Annual Festival of VIBGYOR.
  • Maintain and update Register of inward & outward Mails.
  • Maintain and update Register of calls received/made.
  • Maintaining a complaint register for Uniforms & Canteen.
  • Fixing up appointments for Principal, Coordinators, teachers etc.
  • Issuing Bonafide & School Leaving Certificates.
  • Arranging for the attestation of Mark sheets.
  • Assisting in School promotion related activities and competitions within the School premises.

Coordinate/Promote:
Summer Camps, Day Care, PSA ACTIVITY.

MIS RELATED

  • Making necessary entry at each step on ERP and updating the same as per the Process guidelines mentioned in the ERP Manual.

KEY PERFORMANCE INDICATORS

  • Performance Ratio (Enquiries to Admissions)
  • Updating accurate and complete data on ERP
  • Quality of response to enquiries
  • Quality of Interfacing with Parents/Students
  • Speed and accuracy of Pre and Post admission activities.
  • Quality of participation in organizing VIVA, Coffee Meet and other School events.

KEY INTERACTIONS

INTERNAL
Nature or purpose of Interaction

  • Students -To act as one stop for all queries related to events in the School.
  • Accounts - To coordinate for all the admission fee related queries, reports and resolution.
  • HR - To coordinate for admission of employee's children and seek approvals and address queries.
  • Principal - To coordinate for approvals, meetings and updates and any related activities and events.
  • Coordinator - To receive and provide updates in reference to child admission, parent queries, events and coordinate for meetings with parents for admissions.
  • Administrator - To coordinate for arrangements for Events to be conducted for admissions.

EXTERNAL
Nature or purpose of Interaction

Parents
-