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Internship in Front Office Department Serena Majestic Hotel Residence

3 months ago

India Bluserena SpA Unipersonale Full time
Job Description
BLUSERENA HOTELS & RESORTS – CHI SIAMO
La nostra storia è iniziata con un hotel sul mare.
Oggi accogliamo i nostri ospiti in 13 hotel e resort, a 4 e a 5 stelle, in moderni centri congressi e nella prestigiosa Ethra Thalasso SPA.
Gli hotel sono in Sardegna, Puglia, Sicilia, Calabria e Abruzzo, affacciati su spiagge meravigliose, e in Piemonte, nel comprensorio sciistico della Vialattea.
Offriamo circa 4.200 camere e nei periodi di piena attività contiamo su circa 2.500 dipendenti.
Vogliamo offrire ai nostri ospiti momenti che ricorderanno per sempre. Ascoltiamo i loro desideri per realizzare la vacanza che sognano.
Abbiamo cura e rispetto per i territori che ci ospitano, per la loro natura e il loro sviluppo.
È grazie a tutto questo, all'impegno di ogni giorno, che possiamo offrire esperienze indimenticabili, con tutta la passione e la cura dell'autentica ospitalità italiana.
OVERVIEW DELLA POSIZIONE
Crediamo molto nella crescita delle nostre risorse e siamo fieri ed entusiasti di avere colleghe e colleghi con carriere tutte interne a Bluserena che si sono affermati passando da percorsi di stage a posizioni manageriali.
Per la posizione di Internship in Front Office Department (stage nel reparto Front Office) siamo alla ricerca di candidati talentuosi e appassionati al mondo Hospitality da inserire alla partenza della stagione estiva 2024.
La/lo stagista sarà inserita/o in affiancamento allo staff del Front Office.
A fronte dello stage è previsto il riconoscimento di un rimborso spese
SEDE DI LAVORO
La posizione è aperta per la nostra struttura Serena Majestic Hotel Residence a Montesilvano (PE) in Abruzzo.
OBBIETTIVI DEL TIROCINIO/STAGE
In supporto al Front Office Department, la/lo stagista avrà la possibilità di acquisire esperienza e professionalità nel settore, curando le seguenti attività:

• Supportare la gestione delle attività di accoglienza e assistenza degli ospiti, dall'arrivo alla partenza, rispondendo alle necessità e alle richieste in modo proattivo e coordinandosi con gli altri reparti per soddisfare le esigenze degli ospiti in maniera efficiente ed efficace

• Collaborare nelle attività di check-in e check-out

• Registrare i dati degli ospiti sul gestionale alberghiero

• Informare gli ospiti sulle condizioni di soggiorno, la struttura e i servizi offerti

• Supportare nell'assegnazione delle camere, del recapito bagaglio e delle prenotazioni

• Rispondere alle chiamate esterne e interne e alle e-mail

• Supportare la gestione del complaint e curare le relazioni con gli ospiti
Requisiti
  • Precedente, anche se breve, esperienza (in hotel, villaggi e resort)
  • Diploma o Laurea preferibilmente nel settore turistico
  • Buona conoscenza pacchetto Office
  • Ottimo standing e spiccate doti relazionali e comunicative
  • Empatia e orientamento all'ospite
  • Capacità di problem solving, unita ad un atteggiamento positivo e costruttivo
  • Predisposizione all'apprendimento, curiosità ed entusiasmo
  • Capacità di lavorare in team
  • Affidabilità, responsabilità e proattività nel portare a termine le attività assegnate
  • Costante volontà di crescere e misurarsi in un contesto altamente professionale che ambisce a raggiungere i più alti standard di servizio
  • Disponibilità al trasferimento per la stagione estiva
  • La conoscenza della lingua inglese o di altra lingua oltre l'italiano costituisce titolo preferenziale
Inviando la candidatura si dichiara di aver letto l'informativa presente sul sito
REQUISITI: Comprovata esperienza nel ruolo (hotel e resort anche di grandi dimensioni) Comprovata esperienza e conoscenza in materia di manutenzione generale Spiccate doti di analisi, precisione e attenzione ai dettagli Ottime doti relazionali e comunicative Capacità di problem solving, unita ad un attitudine positiva e costruttiva Affidabilità, responsabilità e proattività Costante volontà di crescere e misurarsi in un contesto altamente professionale che ambisce a raggiungere i più alti standard di servizio Conoscenza delle normative in termini di Salute e sicurezza in ambienti di lavoro presso strutture hospitality La conoscenza della lingua inglese o di altra lingua oltre l'italiano costituisce titolo preferenziale Inviando la candidatura si dichiara di aver letto l'informativa presente sul sito