Manager - T&E

2 weeks ago


Gurgaon, Haryana, India Genpact Full time
Genpact (

NYSE:
G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Manager - T&E
In this role, you'll be performing of audits of expense reports in auditing tool.
Responsibilities

  • Identify and escalate critical incidents with a strong sense of urgency and ownership
  • Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Use CONCUR skills to trouble-shoot configuration issues – (Preferable)
  • Collaborate with various cross-functional teams to resolve the issues
  • Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you
Minimum Qualification / skills

  • Graduate/Post Graduate degree
Preferred Qualification / skills

  • Understanding of basic knowledge on processes around Travel and Expense (T&E) process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW
  • Excellent communication skills over phone, email, and chat
  • Proactive problem solving, analytical mindset, and customer-centric approach
  • MS office tools like Excel, SNOW, and Outlook
  • Good team player
  • Flexible
  • Positive Attitude
  • Understands Travel and Expense process functionality and capabilities


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