Analyst -AR

1 week ago

Pune, Maharashtra, India Maersk Full time
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.
An annual bonus based on company performance.
Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you

Description of Role:

This role will be part of the Accounts Receivables Collections Analytics team and will be responsible for below listed areas predominantly.

1. Driving KPI's and end results for AR portfolios / complex accounts assigned. 2. Inbound and Outbound calls as per collection strategy.

3. Process improvement and contribute to Global projects and Standardization. 4. Meeting the operational metrics - engage cross functionally within Organization.

5. Root Cause Analysis, AR/WKC reporting and develop strategies for collection. 6. Taking full ownership and accountability to deliver results and support team. 7. Liaise with internal / external stake holders to expedite effective resolutions.

Key Responsibilities:

1. Quality and timely responses to internal & external stake holders.

2. Focus on Customer Account level issues and effective resolution.

3. Reduction of overdues through timely co-ordination with collectors.

4. Identifying payment patterns and delinquency in advance and suggesting improvement solutions / strategy.

5. Timely identification of cash flow issues and executing global standard policies to drive right customer behaviour.

6. Prompt communication across all levels of management to avoid any surprises for better financial controllership.

7. Driving internal projects & kaizen and participate in global projects.

8. Recommend changes to process and systems that will minimise risk, improve performance and productivity.

9. Build network aiming at effective collaboration between the teams considering daily interaction with various stakeholders.

10. Ownership of entire receivables and identifying and implementing an effective collection strategy with collectors.

11. Responsible for ensuring past due and collection metrics are achieved on region supported.

12. Review delinquent account on a regular basis to determine root causes.

13. Training and mentoring new team members on process.

14. Understand existing policies and procedures (process maps) and support in preparing as SOP's as well as ensuring that SOP's are always updated to ensure knowledge management.

Diversity:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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