Senior Manager

1 week ago


Pune, Maharashtra, India Sungard Availability Services Full time

Description

Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.

Our diverse, global team of "Sungardians" are passionate about applying their insight and deep expertise in production and recovery to Lead with Resilience. We work to understand our customers' business goals, tailor services that align with their desired business outcomes, and deliver the right environments for managing their critical IT systems. Every Sungard AS employee makes a meaningful contribution to delivering on our mission to transform IT for resilient business. We want to add outstanding talent to our team. If you want to become an integral part of a collaborative organization that offers industry-leading benefits and a commitment to employee advancement, we'd be excited to speak with you

Title: Senior Manager – Cloud Recovery

Years of experience: 14-16 Years

Location: Pune

Job Purpose Statement

11:11 is looking for a dynamic and experienced Senior Manager of Premier Accounts who will be responsible for overseeing a team of Enterprise Solutions Manager (ESM)who provide exceptional support to Premier Accounts. This position will be responsible for building and maintaining strong relationships with key stakeholders, identifying areas for improvement, and ensuring customer satisfaction.

Key Responsibilities

1.As a Senior Manager – Premier Accounts, you will be responsible for managing team of ESMs and handle escalation from customer/internal team and maintain management outreach with 11:11 Systems' Customers.

2.You are responsible for client satisfaction with 11:11 Systems. You would need to build and maintain strong relationship to strategically align technology and service in support of our client's business goals and objectives, to increase loyalty and retention and to meet their expectations.

3.Proactively track ESM deliverables (Solution Architecture documents, life cycle managements, disaster recovery tests deliverables or managed production environment deliverables etc) and ensure that state of account always remains green.

4.Ensure that ESM conduct Quarterly Business Reviews with customers and other strategic client meeting requested by customers

5.Conduct quarterly account Lifecycle Management audits to verify the state of the account is compliant with service management policies (Technical documentation, production & recovery configurations, application dependency maps and runbooks).

6.Participate in Problem management process calls and provide guidance and advice for a permanent solution.

7.Establish and maintain trusted customer relationships, identify opportunities, and solicit feedback to drive service improvement and customer satisfaction.Provide technical and strategic direction to the team from initial solution design to steady-state, based on industry and 11:11 Systems best practices.

8.Responsible for tracking and securing contract renewals

9.Manage escalations effectively and ensure continuous feedback is being provided to team

10.Responsible for maintaining a high performing team and minimizing attrition

11.Be innovative and drive service management and business improvement.

12.Drive Organization Mission and Vision at team level

13.Drive customer reference program across the board

14.Collaborate with product and engineering teams to provide customer feedback and drive product development.

15.Stay up-to-date with industry trends and best practices to continuously improve the team's processes and procedures.

16.In addition, as a member of management team, this role is expected to contribute to the overall management of the global practices in the areas of methodology, process and tool innovations.

Technical Competencies (Experience and Knowledge)

Bachelor's degree in computer science, Engineering, or a related field

10+ years of experience in technical account management, customer success, or a related field, with at least 5+ years in people and team management

Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc

At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience

Ability to effectively lead a team of technical architects collaboratively to design complex Multi-Platform Solution Architecture

Proven track record of driving customer satisfaction and retention in a technical environment

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills, with the ability to use data to drive decision-making.

Experience working with enterprise-level customers preferred.

Experience working in a fast-paced, high-growth environment.

Are you a returning applicant?

Previous Applicants: Email: Password:
If you do not remember your password click here.
Back to Search Results
New Search

  • Pune, Maharashtra, India Manager Full time

    Manager Recruitment Job Specifications : Developing & implementing recruitment strategies : Develop and execute strategies to attract and hire the best candidates for open positions considering such factors as budget, time constraints and their organisation's culture and values for both lateral & campus hiring. Setting hiring goals and objectives : Set clear...

  • Mazars - - Finance

    1 week ago


    Pune, Maharashtra, India Manager Full time

    Manager Finance Role Outline:Mazars Business Services India has an exciting new opportunity for an experienced accountant to join the team as the Finance Business Partner. This role would suit an enthusiastic self-starter with a recognised accounting qualification and experience of professional services. Role Summary: Work closely with the Head of Service...

  • Senior Manager

    1 week ago


    Pune, Maharashtra, India Crescendo Group Full time

    Role : Senior Manager - Application Delivery & : Pune Exp : 10+ years Job Description : Hiring for a Senior Manager role responsible for implementing custom or packaged solutions & providing business support for multiple applications used by core departments throughout the organization. The individual will act as subject matter expert throughout the...

  • Senior Game Manager

    1 week ago


    Pune, Maharashtra, India Seven Consultancy Full time

    JOB DETAILS Understand and direct the work of the coding team.Mentor the code team and lead by example.Liaising with the team and production to achieve the highest possible quality product.Working with project managers and other development leads to define and complete programming tasks.Writing high quality source code.Ensuring the game is compliant with...

  • Senior Manager IT

    1 week ago


    Pune, Maharashtra, India COMPANY 3 Full time

    Position Title: Senior IT ManagerReports To:VP - ITLocation:PuneWork from OfficeCompany 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...


  • Pune, Maharashtra, India Exela Technologies Full time

    Senior Manager: AccountsWe are looking for a knowledgeable, well-rounded Senior Accounting Manager who can lead andmotivate accounting staff members and increase department accuracy and efficiency.Job Type: Full-timeJob Location: Pune (Pune-based applicants are encouraged to apply)Candidate from industrial background will be preferredThe Senior Accounting...

  • Senior Manager IT

    1 week ago


    Pune, Maharashtra, India COMPANY 3 Full time

    Position Title: Senior IT Manager Reports To: VP - IT Location: Pune Work from Office Company 3/Method Inc is seeking a Senior IT Manager -WFO to help providing input and ensuring implementation of the organizational IT department and to achieve its current and future business objectives. The incumbent will also provide applicable spectrum of IT as...


  • Pune, Maharashtra, India Promaynaov Advisory Services Pvt Ltd Full time

    Requirement:Role: Senior Program ManagerLocation: PuneKey Accountabilities : Program manager with over 12 years of experience Prepare executive presentations and program updates as required Provide insights to the executive team to support decision-making Collaborate with Business Change management team for smooth transition of new business processes and...


  • Pune, Maharashtra, India Beatitude (Retail And Consumer Merchandise) Full time

    Company DescriptionAt Beatitude, we craft handwoven sarees and women clothing designed by in-house designers. Our pieces are a strong play of textures, weaves, colors, and designs, creating beautiful experiences for anyone passionate about the beauty of the loom. Our ultimate goal is to provide the feeling of supreme blessedness to our customers, ensuring...


  • Pune, Maharashtra, India Wadeshwar Full time

    Company DescriptionWadeshwar is a group of companies in Pune, India, with three verticals: restaurants, catering, and venues. The restaurants specialize in South Indian and Maharashtrian food, with a touch of Punjabi cuisine. The group also operates a highway motel, provides catering services for weddings, parties, and corporate events, and helps customers...


  • Pune, Maharashtra, India Wadeshwar Full time

    Company DescriptionWadeshwar is a group of companies in Pune, India, with three verticals: restaurants, catering, and venues. The restaurants specialize in South Indian and Maharashtrian food, with a touch of Punjabi cuisine. The group also operates a highway motel, provides catering services for weddings, parties, and corporate events, and helps customers...


  • Pune, Maharashtra, India Shri Management Services Full time

    Senior Operational Manager for Shop (Mostly ref from Naturals/Theobroma/Baskin/Chitale) Exp: - 7 to 10 Years Qualification: - Bachelor's degree/MBA (Marketing) Responsibilities 1. Oversee daily operations in the FMCG sector. 2. Develop and implement operational strategies. 3. Manage budgets and ensure cost-effectiveness. 4. Analyze and improve operational...


  • Pune, Maharashtra, India timesjobs Full time

    LocationLead/Senior Manager - Talent Acquisition BPO Hiring - 12 years - PuneLocation: MumbaiDiscipline: Human ResourcesJob type: PermanentContact name: Shivani RazdanContact email:Job ref: 40463Published: about 10 hours agoSenior Group Manager BPO Hiring/RecruitmentLOCATION:PuneSeeking an 12 years experienced Senior Manager to lead the recruitment for BPO...


  • Pune, Maharashtra, India timesjobs Full time

    LocationLead/Senior Manager - Talent Acquisition BPO Hiring - 12 years - PuneLocation: MumbaiDiscipline: Human ResourcesJob type: PermanentContact name: Shivani RazdanContact email:Job ref: 40463Published: about 10 hours agoSenior Group Manager BPO Hiring/RecruitmentLOCATION:PuneSeeking an 12 years experienced Senior Manager to lead the recruitment for BPO...

  • Senior Manager

    3 weeks ago


    Pune, Maharashtra, India Tenneco Full time

    JD: Senior Manager SalesRole & Responsibility:* Business Development for a product line of Engine components- for e.g. Piston and Rings* Build Relationship with Customers at OEM and Tier 1 level.* Engage with the Customers in the development stage.* Product understanding and Techno commercial selling.* Meeting monthly sales targets.* Raw Material, Inflation,...

  • Senior Manager

    1 week ago


    Pune, Maharashtra, India Vodafone Full time

    What you'll doThe Business Intelligence Lead delivers BI capabilities, playing a crucial role in strategic planning and enabling the organization to collect, store, access, and analyze business data for decision-making.Focusing on executing BI programs across markets in response to business requirements.Conducting detailed data analysis, implementing...

  • Senior Manager

    1 week ago


    Pune, Maharashtra, India Tata Motors Full time

    Position Summary with Job Responsibilities This position will act as Customer Representative in the Plant and is responsible for resolution of Warranty/ JDP IQS/ field issues by implementing quality improvements through participation in CFTs and providing technical support to field for critical issues through Dealerships/ Customer support in order to...


  • Pune, Maharashtra, India 12542 Citicorp Services India Private Limited Full time

    The KYC Operations Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to...

  • Senior Manager

    1 week ago


    Pune, Maharashtra, India Vodafone Full time

    What you'll do The IT Development Authority provides expert knowledge, working in line with the technology roadmap and standards to develop applications / IT Development Authority focusses upon development of programme logic for new applications / products or analysis and modification of logic in existing applications (activities may also include...

  • Senior Manager

    1 week ago


    Pune, Maharashtra, India Colliers Full time

    Company Description Colliers (NASDAQ, TSX: CIGI) is a leading diversified professional services and investment management company. With operations in 66 countries, our 19,000 enterprising professionals work collaboratively to provide expert real estate and investment advice to clients. For more than 28 years, our experienced leadership with significant...