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Technology Consultant, Server Management

3 months ago

Bengaluru, Karnataka, India SAP Full time

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together.

How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply nowSummaryThe mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAP's integrated portfolio, while managing cloud operations and customer support (including SAP and partner-led engagements).

We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

With a clear priority to drive the architecture and provision of a clean core, CS&D enables customers to adopt SAP's innovation tailored to their specific business processes and data.


The SWAT team will focus on de-escalation or escalation avoidance for ECS customers with the focus on "Go Green" plans.

SWAT team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation.


The RoleTo increase our delivery strength in the region, ECS delivery organization is looking for technical professionals to be part of the SWAT team who are expert in any of the given technologies, SAP Basis, Database, Server management with prior experience of customer facing.

In this role you are expected to drive critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore and additional assistance with Server Management topics.

You will be responsible to drive continuous improvement to increase operation, availability, and efficiency.
Infrastructure landscape re-architecture and new technology adoption is another important part.

We are looking for SAP Techno-Functional Specialist with Server management expertise for the ECS Regional Delivery APJ team who will report to the Regional Delivery Head.

Global thinking and a strong customer focus are essential.
Lead the team of experts during critical situations or customer escalation.

Customer is at the centre of our daily workload management, and we structure this workload in Operational, Tactical, and Strategic towers.

Hence, as a core team member, you work closely with a customer-facing team.
You will have opportunity to work in the Continuous Improvement and strategic initiatives and address customer pain points.

Expectations and TasksAs SM specialist, need to assist the team in understanding and resolving issues related to Infrastructure.
Escalation handling & de-escalation of situation will be major part of job.
Drive proactive mechanism to support good service delivery for critical customers.
De-escalate the customer by addressing the specific concerns from customer.
Drive continuous improvement in ECS architecture, ECS delivery and tools enhancement.
Experience in data analysis.

Skills and CompetenciesStrong experience in Server Management Administration in Global Operations along with basic network knowledge.
Linux - Advanced concepts, SuSE and Redhat.
Providing technical expertise and support in optimizing and tuning of Systems.
Security/audit, Backup and recovery strategies, Performance Tuning and Optimization, System Copies, export-import, high availability, and disaster recovery strategy.

Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)Exposure to the automation tools /scripting or processes.

Organize / Structure day2day documentation.
Ready to learn other SAP product administrations like cloud connector, S4HANA etc.
Good to have knowledge on shell scripting, virtualisation, DevOps, SRE.


Education and Qualifications7+ years of related professional experienceBachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.

Preferably certification in at least one of the cloud technologies AWS/Azure/GCP.

Location - Bangalore, IndiaExpected Travel - 10%#SAPECSCareers#ITT2


We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to

Recruiting Operations Team:

SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:
393108

| Work Area:
Information Technology

| Expected Travel: 0 - 10%

| Career Status:
Professional

| Employment Type:
Regular Full Time

| Additional Locations:

#LI-Hybrid.