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Only 24h Left Country Head
3 months ago
This position will require to delivering a best-in-class Global
Operations Center to support goals and objectives of the parent organization in USA.
Working with local partners and suppliers in India, maintaining the highest standards of
professional performance, and conduct themselves with honesty and integrity at all times.
Key responsibilities will be as follows:
- Report to 'the CFO and SVP Product & IT' for the operational and technical
requests and direction.
- Positively contribute to the development of strong practices, working effectively
business objectives, ensuring the stable, profitable and successful growth of the
GOC in India.
- Oversee and support the delivery of services in India by working closely with all
service delivery quality is achieved, is on time and to budget and in accordance
with the defined goals.
- Define and build a strong high performing team in India with a scalable
- Acting as a POC for escalating any critical issue to the global heads in the parent
- Identifying, developing and supporting needs of the parent organization through
- Development of strong operational processes with well-defined SOP's to deliver
- Develop strong product development, data analytics and visualization teams and
including deploying GenAI capabilities.
- Understand requirements and business objectives and work proactively with
- Support, advise and collaborate on technologies, initiatives and solutions,
- Providing strategic, technical and industry expertise and contributing to the
- Represent GOC in a professional manner internally and externally, and achieve a
- Maintain expertise, knowledge and understanding of industry trends,
- Identify, develop, deliver and support opportunities for continuous improvement
- Identify key metrics to tell the story of GOC progress and performance and
- Encourage and facilitate a culture of trust, enjoyment and innovation.
- Assist in identifying, interviewing and recruiting staff as required for delivery.
The Country Head, India and APAC should possess experience and qualifications in the
following:
- Proven track record in operations and technical roles as a leader of large
- Experienced in client facing delivery management and leadership with highly
project, client and team meetings, and excellent presentation skills.
- Proven experience in leading the delivery of US Healthcare related portfolios.
- Strong and effective team leadership and management skills and experience of
with a background in operations, consulting, technical engineering and project
management professionals delivering services and solutions.
- Proven track record of scaling an organization by expanding talent, processes,