H&B Planning, Reporting and Insights Lead
1 week ago
This is a fresh opportunity to lead a brand new function for Health and Benefits: H&B Planning, Reporting and Insights (PRI). The aim of this new team is to centralize activities related to capacity planning and defining performance metrics, gathering and reporting data. It mainly focuses on supporting the H&B GSD teams. The team consists of colleagues from different GSD locations, grouped regionally based on the H&B teams they work with - North America, LATAM, Rest of World.
Key Leadership Responsibilities:
- Lead the strategic planning process for the H&B PRI team in collaboration with H&B Operations and GSD leadership communities.
- Manage and develop the H&B Planning, Reporting and Insights team to foster a culture of cooperation, productivity, and delivery.
- Act as a liaison between the H&B PRI team and senior stakeholder groups to align objectives and manage expectations.
- Develop and maintain policies and procedures for planning, performance measurement, and reporting across H&B GSD teams.
- Challenge the organization for continuous improvement and steer towards real-time reporting.
Technical Responsibilities:
- Validate technical specifications based on functional requirements for Metrics and Metrics Reporting.
- Ensure processes are in place to support debugging of solutions in test and production environments.
- Introduce tools to enhance the reporting process and stakeholder experience.
- Establish robust processes to maintain and enhance existing 'Management Reporting/Analytics' applications.
- Work closely with Risk & Compliance Teams to ensure proper data controls.
- Ensure consistent data methodologies and tools are integrated into operations.
- Drive a Community of Practice to share learnings and enrich organizational knowledge.
Team Responsibilities:
The following are the specific team responsibilities for this leadership role:
- Assist Managers and Team Leaders in implementing Planning and Reporting within their teams.
- Ensure regular performance reporting and dashboards across all core delivery processes.
- Collaborate with cross-functional teams on projects requiring data analysis or reporting skills.
- Produce ad-hoc reports and insights based on emerging trends and queries.
- Support Operations Leaders in resource allocation and strategic decision-making.
- Identify areas for improvement and help drive continuous enhancement.
- Enhance reporting and analytics processes to improve efficiency.
- Analyze large datasets to derive meaningful insights and create visualizations.
- Develop reproducible pipelines for collecting data from various sources.
- Create compelling visualizations and dashboards to simplify complex analyses.
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H&B Planning, Reporting and Insights Lead
1 week ago
Mumbai, Maharashtra, India WTW Full timeThis is a new role to help lead a new function for Health and Benefits: H&B Planning, Reporting and Insights (PRI). This new team is intended to centralize activity related to capacity planning and performance metrics definition, collation and reporting. Its primary focus is the H&B GSD teams. The team is comprised of colleagues across GSD locations, and who...
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