![ReSource Pro](https://media.trabajo.org/img/noimg.jpg)
15h Left Manager, Service Delivery, India
1 week ago
Job Description:
Manager, Service Delivery Manager, India
Job Title Manager, Service Delivery,
India Report to Director, Service Delivery,
India
Department Service Delivery Unit Location Bangalore, India
Purpose of the Position:
In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a
unique opportunity for the right candidate.
Leading the Service Delivery team, managing conflicts, and ensuring the team's processes and tasks are carried out
efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget.
In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other
operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as
needed.
In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and
maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction,
work quality and efficiency, current and future business needs are met; identify and lead the department, division or
company level projects to realize corporate goals and strategies.
Principal Responsibilities:
Responsibilities
Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)
Description (Do...... in order to/to
Talent Inventory
Manage and coach direct reports to be effective in both client management and people
management. Identify, develop and retain high-potential employees by providing effective
leadership, coaching, training, and performance evaluation to team members and their
supervisors.
Establish Delivery Processes:
A key part of the role of a service delivery manager is to establish and refine delivery
processes. The goal of streamlining these processes is to ensure that each client gets the same
great experience from the initial stage.
Client Services
Oversee the daily operations of each client team to ensure client satisfaction; manage email,
phone or, in-person interactions with clients to maintain and enhance client relationships;
execute company-wide client-related programs to ensure consistent service delivery and
brand promises; Oversee on-boarding of new clients.
Supervise Staff:
Oversee the teams in different stages of the delivery process, even though you may not be
the direct line manager. Holds all the processes and employees within these teams
accountable for carrying out the required tasks and providing great customer service
Business Growth
Proactively seeks opportunities to improve client experience and drive business
growth. Support US-based business development functions effectively in acquiring new
clients and developing existing clients. Ensure all department activities comply with
information security policies.
Manage Customer Expectations:
This role involves assessing customer feedback and improving procedures accordingly to
ensure that great customer service is provided at all times. You are required to evaluate a
customer's experience against a set of customer satisfaction goals and criteria. Conduct
research, when the scores fall below the threshold
Problem Solving
Resolve high-impact client issues or new situations by analyzing root cause, identifying key
steps to form a plan, pulling resources and acquiring support from different departments and
functions, executing and making necessary changes, and communicating effectively.
Managing Projects
Stay well informed of corporate goals and strategies; identify and lead the department,
division, or company-level projects. Lead assigned cross-function or company-wide activities
and projects.
Employee Engagement and Budget
Manages staffing level and targeted activities to accommodate a healthy balance of employee
engagement, client satisfaction, and business development needs. Manages priorities and
budgets to meet company, department, and team goals.
The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on
business needs.
Contact Scope:
Internal Contacts All HR & Corporate Services departments
External Contacts Client contacts, all US departments
Minimum Qualifications:
Resource Pro Operational Solutions Pvt Ltd.
About Us:
Resource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable
growth through operations excellence.
Education Background
Major N/A
Degree Bachelor
Licenses/Certificates N/A
Working Experience Minimum 15 years of experience, 7 years of management experience
Competencies, Skills and
Behavior's
- Manages effective performance and develops staff
- Build effective team relationships
- Communicates effectively
- Demonstrates functional excellence
- Customer-centric
Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually
since 2009.
Over 8,000+ ReSource Pro employees provide dedicated support to more than 400+ insurance organizations,
consistently achieving a 97% client retention rate for over a decade.
We help you execute your most complex business objectives with solutions designed to boost performance,
productivity, and profitability.
ReSource Pro Global Achievements:
ISG Provider LensTM - Insurance BPO Services and Platform Solutions 2020
ReSource Pro is placed as High in Product Challenger
EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021
ReSource Pro is identified as having a strong Market Impact in the list of Major Contenders
Shift Timings:
Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM
Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM
Location:
2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru , India
-
Manager, Service Delivery, India
1 week ago
Bengaluru, Karnataka, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...
-
Service Delivery
1 week ago
Bengaluru, Karnataka, India Nityo Infotech Full timeService delivery,CEM, End to end, IT InfraExperience Required 10 YearsIndustry TypeITEmployment TypePermanentLocationIndiaRoles & ResponsibilitiesService delivery-CEM(customer Executive Management
-
Service Delivery
1 week ago
Bengaluru, Karnataka, India Nityo Infotech Full timeService delivery,CEM, End to end, IT Infra Experience Required Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Quorum Software Full timeService Delivery Manager Location: Pune, India or Bangalore, India Model of Work: Hybrid About Quorum Software Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and...
-
IS Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India ABB Full timeIS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
IS Service Delivery Manager
3 weeks ago
Bengaluru, Karnataka, India ABB Full timeIS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
IS Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India ABB Full timeIS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
15h Left Senior Client Services Manager
1 week ago
Bengaluru, Karnataka, India AdLift Marketing Pvt. Ltd. Full timeJob Title: Senior Manager, Client ServicingLocation: Bangalore, IndiaCompany: AdLift Marketing Pvt. LtdExperience: 6+ years in the advertising industryDepartment: Client ServicingAdlift Marketing Pvt. Ltd., a leading player in the advertising industry, is seeking a dynamic and experienced professional to join our team as Group Director of Client Servicing....
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India emagine Consulting Full timeJob Title: Service Delivery Manager Job Description: Service Delivery manager, FinTech Financial Systems Location: Bangalore, India At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement...
-
Senior Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client's main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box's efficient execution of its obligations....
-
Senior Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India American Express Full timeYou Lead the Way. We've Got Your Back. With the right support, individuals and businesses can make incredible progress. By joining Team Amex, you become part of a global community of colleagues committed to backing our customers and communities. We offer unique career paths with benefits, programs, and flexibility that cater to your personal and...
-
Service Delivery Manager
1 month ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
APMEA HUB IT Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India HITACHI ENERGY INDIA LIMITED Full timeDescription : General Information : As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. You are providing the interface to the...
-
Bengaluru, Karnataka, India State Street Full timeWho we are looking forGlobal Delivery is a crucial component of State Street's business operations. With a workforce of about 30,000 spread across various locations worldwide, including key hubs in EMEA, APAC, and North America, as well as global hubs in China, Poland, and India.Functionally, we serve as the backbone and nerve center supporting the...
-
Bengaluru, Karnataka, India State Street Full timeWho we are looking forGlobal Delivery is a crucial component of State Street's business operations. With a workforce of about 30,000 spread across various locations worldwide, including key hubs in EMEA, APAC, and North America, as well as global hubs in China, Poland, and India.Functionally, we serve as the backbone and nerve center supporting the...
-
Manager – Service Delivery
1 week ago
Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
-
Manager – Service Delivery
1 week ago
Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will oversee the delivery and operational aspects of training programs. This role requires managing the sourcing team, maintaining vendor and trainer relationships, ensuring customer satisfaction, and handling escalations.The ideal candidate should have a deep understanding of the training industry, exceptional organizational...
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Mount Talent Consulting Pvt Ltd. Full timeURGENT REQUIREMENT ALERTSAP SERVICE DELIVERY MANAGEREXPERIENCE-8 TO 16 YEARSLOCATION-ONLY BANGALOREIMMEDIATE JOINERSAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. The candidate must manage all the areas of service delivery...
-
Bengaluru, Karnataka, India State Street Full timeWho we are looking for Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC, and North America and our global hubs in China, Poland, and India. Functionally, we are the backbone and nerve center supporting the entire investment...