![Trigent Software Ltd](https://media.trabajo.org/img/noimg.jpg)
Bpo Customer Support Freshers
2 weeks ago
Salary 25k
Location:
Mumbai
Excellent communication skills required
Qualification : 10+2 / 10+3 / can apply
Work From Office
Responsibilities:
- Schedule/reschedule the first day of work for the employees and share necessary information.
- Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
- Maintaining a quality score of 90% and above throughout.
- Escalate issues and seek advice when faced with complex issues/problems
- Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
- Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
- Participate in Team building activities
- Ensure and maintain the security and confidentiality of client data
- Ensure Customer Satisfaction
Refer Your Friends
Job Type:
Fresher
Salary:
₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (required)
Shift availability:
- Night Shift (preferred)
Speak with the employer
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