Junior Number Analyst

2 weeks ago


Bengaluru, Karnataka, India RingCentral Full time

Jr. Number Analyst - India

Schedule : India Morning and Evening Shift: 9am to 9pm

This is an entry level position wherein the primary responsibility is to provide administrative support for RingCentral's Number management on a global scale, under the supervision of Telco Ops Numbers Team. The role involves management, audit, and support on telephone number acquisition, utilization, and forecasting. The analyst will also assist multiple departments on number requests, routing issues or escalations on a day to day basis.

Key responsibilities

Depending on the region or brand of support will be assigned to, the tasks may revolve around:

● Daily shift routine checks, Weekly checks and reports, Monthly checks and reports

● Overall Number Inventory management and keeping the same accurately updated

● Support Channel and Global Service Provider Partners on number requirements.

● Voice and SMS Provisioning which may require carrier interaction via ticketing or self service portals or using internal tools.

● Emergency Services Provisioning - may be involved in manual processes like data entry, API process monitoring and output audits/corrective actions.

● Internal ticket support and management via Salesforce (SFDC) or JIRA Platforms

● Regulatory related audits and record keeping

Desired Skills and Experience

The right candidate should be comfortable performing a wide variety of tasks, and must be eager to learn and grow with a dynamic team in a fast-paced environment.

● Subject matter expert on global telecom concepts from acquisition to routing of any number type.

● Experience in service delivery management related to Telecom or equivalent B2B processes is an advantage.

● Must be proficient with Microsoft Word, Excel, and PowerPoint

● Number management experience in telecom is great to have

● Has ability to learn various GUI and systems quickly (Tableau, Salesforce, JIRA).

● Candidates must be a good team player, innovative, creative and can work gracefully under pressure, should also have a strong sense of ownership and ability to manage their own workload.


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