Manager - Service Strategy

2 weeks ago


Mumbai, Maharashtra, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesTo lead and implement Strategic initiatives pertaining to Service, aiming towards:1. Improving Dealer Profitability2. Enhancing Customer Experience3. Improving Process efficiency, productivity To drive aftersales product like Extended Warranty. Maintenance Plan, Road Side Assistance - right from design, system integration, pricing, marketing, analyzing opportunity, review of execution, bringing in stimulus to drive targeted volume Managing Royalty portfolio to achieve annual business target - vendor management, reconciliation, new product / supplier introduction Driving retention through service campaign & marketing Data analysis to identify the insight & plan necessary intervention to tap the potential Collaborating with field to drive the business by sharing MIS, conducting training, alignment, review etc Preferred IndustriesAutomotive IndustryGeneral Experience5 Years in Automobile IndustryEducation QualificationDiploma in Engineering/BE (Auto/Mech./Production.)Primary Skills (Functional) Customer Care & Service Management (Identifying Customer Needs) Warranty Management (Service Quality) Product Knowledge & Application Service Planning (Design & Implementation) Designing Customer Experience Project Management Secondary Skills (Functional) Dealer Manpower Management & Development, Dealer Relationship Management Market Intelligence (Knowledge & Application) & Market Acumen (Identifying Risk & Opportunities) Financial Management Behavioural Competencies/ Skills Customer Focus Relationship Management Result Orientation with Execution Excellence
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