Technical Voice Process

2 weeks ago


Chennai, Tamil Nadu, India HyreFox Consultants Full time
Skillsets Required

  • Candidates with Network Security background

24+ months experience on below listed technology experience:
oCisco Firewalls, Juniper Firewall, Sonic firewall, Fortinet, Palo Alto FirewalloExperience with Bluecoat & ForcepointoExcellent spoken English skills

  • CCNA & Microsoft certifications are preferred and not a mandate; experienced candidates on Network security will do
  • Excellent communication skills (Versant 58)Main Responsibilities
  • To provide best in class Technical support over Phone.
  • Take end to end ownership of issues reported.
  • Research, diagnose, troubleshoot and identify solutions to resolve issues.
  • Follow standard operating procedures & escalate to internal teams for quicker resolution.
  • Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Shift Timings

10pm to 6am rotationalWeekly Offs

RotationalEducation

Graduate/undergraduate wit min 24 months of work exp

Other Details

Keywords

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.Industry

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BPO/ITES
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