Technical Voice Process
2 weeks ago
- Candidates with Network Security background
24+ months experience on below listed technology experience:
oCisco Firewalls, Juniper Firewall, Sonic firewall, Fortinet, Palo Alto FirewalloExperience with Bluecoat & ForcepointoExcellent spoken English skills
- CCNA & Microsoft certifications are preferred and not a mandate; experienced candidates on Network security will do
- Excellent communication skills (Versant 58)Main Responsibilities
- To provide best in class Technical support over Phone.
- Take end to end ownership of issues reported.
- Research, diagnose, troubleshoot and identify solutions to resolve issues.
- Follow standard operating procedures & escalate to internal teams for quicker resolution.
- Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
10pm to 6am rotationalWeekly Offs
RotationalEducation
Graduate/undergraduate wit min 24 months of work exp
Other Details
Keywords
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.Industry
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BPO/ITES
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