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Ops Sup Supervisor

3 months ago

Chennai, Tamil Nadu, India Citi Full time

Responsibilities:

  • Supervises daily work for small reconciliation unit of support staff performing routine tasks.
  • Typically responsible for identifying and resolving basic / routine problems with broader departmental impact with established procedures.
  • Determines hiring to ensure adequate staffing.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc. Recommends new work procedures.
  • Direct impact by ensuring the quality of tasks provided by self and others on team.
  • Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
  • May act as backup for manager
  • Perform Quality analyst role and be responsible for the MCA of the unit

Qualifications:

  • Experience in Performing MCA and working on the CRC tool
  • Basic level experience in a related role with limited experience in people management.

Education:

  • Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Reconciliation

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Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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