Cluster Manager

1 week ago


Indore, Madhya Pradesh, India Reliance Retail Full time

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence. We focus on providing consumers with superior quality products and an unmatched shopping experience while enhancing financial income and job security for millions of Indians.

Job Overview

Senior Cluster Manager role with 7 to 10 years of experience in the retail industry. Full-Time position located in Indore.

Qualifications and Skills

  • 7 to 10 years of experience in retail management with a proven track record of success
  • Strong strategic planning and analytical thinking skills
  • Expertise in store operations, P&L management, and driving business goals
  • Experience in shrinkage control and a customer-centric approach
  • Ability to lead and motivate store teams for performance excellence
  • Proficiency in visual merchandising techniques and enhancing store aesthetics
  • Must be handling retail operations of premium last format stores
  • Ensure 100% knowledge and Adherence to SOP in all stores
  • Conduct and drive cluster Audit as per norms
  • Control shrinkage within specified norms
  • Train in VM, SOPs, Customer Service and Product knowledge

Roles and Responsibilities

  • Lead and manage a cluster of stores to drive business growth and profitability
  • Develop and implement strategic plans for cluster expansion and revenue generation
  • Ensure effective store operations, shrinkage control, and P&L management within the cluster
  • Focus on customer centricity and excellent service delivery across stores
  • Drive visual merchandising initiatives to enhance the shopping experience for customers


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