Customer Service Executive

1 week ago


Mumbai, Maharashtra, India Trigent Software Ltd Full time

Experiences - 1**:

  • 9year**
    Max CTC Monthly : 60,000

Shift Timings :
Location : Client location Contract Duration : 6months




NP :
Immediate to 15 days


Interview Process:

1. HireVue OnDemand

2. Versant ( 58 and above)

3. CD assessment ( B1 and Above )

4. Ops Round

Responsibilities:

  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction

Requirements:

  • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
  • Experience working and delivering under strict timeline.
  • Should have neutral accent
  • Excellent communication skills (verbal and written).
  • An ability to handle sensitive and confidential information.
  • Agile and flexible with work schedule.
  • Experience working and navigation on multiple systems/tools.
  • Logical and analytical thought process.
  • Willing to work in any US shift (EST/CST/MST/PST).
  • Willing to work in rotational shifts and rotations week off as and when required

Qualification :
UnderGraduation/ Graduates

-
Budget - 60k ctc
For More Details Call Prathiksha

REFER YOUR FRIENDS

Job Types:
Full-time, Permanent

Pay:
Up to ₹700,000.00 per year

Schedule:

  • Night shift
  • UK shift
  • US shift

Education:

  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Work Location:
In person
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