Operations Manager
2 weeks ago
Job Objective:
To develop total satisfaction within the students, faculties and Institutional Partners (College / University Partners) for the Educational service rendered by our institution. Ensuring 360 degree process management in all academic operations.
Key Result Area (KRA)
1 Team Management
Allocation academic tasks to team members for timely service implementation to students
Ensuring timely completion of all academic compliance from team
Checking team performance on daily, weekly and monthly basis and conducting periodical performance reviews
Checking the team accountable for the tasks and responsibilities
Managing team members to complete their academic & operations work in time
Ensuring all academic reports on technology are maintained and filled by the team for timely analysis
2 Strategic Management
a. Developing & implementing Academic Plans
b. Creating processes to ensure high level of service productivity in all academic activities in each of the batches
c. Competitor analysis to check operational innovations
d. Creating strategy within team executions for ensuring high motivation and productive output across all activities
e. Developing and implementing ideas for attracting new students/ batches for all programs
3 Direct Executions
a. Conducting/ mentoring parents meeting for all academic batches
b. Streamlining academic processes for smooth flow of operations and implementations by team members
c. Developing brand loyalty, student/Parent relationship management amongst students of all programs/ batches
d. Identifying and appointing new faculties for upcoming / existing program with aid of senior management
e. Monitoring and evaluating faculties on academic parameters
f. Developing and maintaining relationship for effective coordination with all institutional partners
g. Developing processes and high service satisfaction benchmarks for strong student loyalty & retention within all programs
- h. Managing & coordinating employment opportunities for students on timely basis
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