Operations Manager
2 weeks ago
At Sodexo, we provide a bouquet of 100+ service offerings to varied clientele — corporates, healthcare organizations, manufacturing locations, educational institutes and in remote environments.
We harbour an inclusive, diverse, fair, equal, and positive work environment to improve the quality of life of those we serve, everyday.
Our employees are our greatest asset and personify our values of Service Spirit, Team Spirit and Spirit of Progress.Our employees believe that working with Sodexo is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact.
You belong to a company that allows you to act with purpose and thrive in your own way.Sodexo India has also been accredited with the Great Place To Work certification
Do visit the following link ( ) to read through more about us and what our employees have to say about us.
Here's an opportunity to be a part of an organization which is fuelled with the brand purpose of creating a better everyday for everyone to build a better life for all.
Job Title – Operations Manager (Facility Management)
Reports to –Regional Head
Location- Mumbai
Role Description:
Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthen the portfolio, reputation and image of Sodexo.
Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.
Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.
Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo's Integrated Facilities Management activities.
Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.
Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.Prepare timely and accurate financial and qualitative reports; Report on the same to Regional Head on a monthly basis and as and when required.
Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.
Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required.
Liase with team to ensure alignment with the business goals and vision of Sodexo.Ensure quality of work by adhering to Sodexo service standards
Drive the Monthly MOM with client and action plan for closure
Audit the 1) QHSE Score and action plan , 2) Golden rule tracker, 3) Invoices, 4) CSM, 5) BPR and 6) Resource Planning toll.
Qualifications:
Technical Graduate (Electrical or Mechanical)
12 years + experience
Leadership and team building skills
Excellent time management skills
Good excel and power point skills
Experience in facility operations, collections, P&L etc.
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