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Operations Executive
1 week ago
The Operations Executive at JGL Worldwide works closely with stakeholders both internal and external within our supply chain on a day-to-day basis. You will be tasked with the following responsibilities, ensuring the seamless transfer of our customers' precious cargo from point to point to deliver it like it's our own.
Responsibilities
- Submit shipment booking requests to carriers
- Negotiate charges with contractors when necessary
- Prepare and manage the complete documentation for EXIM activities/shipments including services such as (but not limited to) cargo consolidation, transshipment, transloading operations, specialized cargo
- Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance
- Communicate, arrange and coordinate with carriers, airlines, booking agents, vendors and contractors timely to fulfill the shipment's requirements and ensure operational excellence
- Handle disputes with clients/agents, resolving complaints if any
- Work with internal stakeholders to ensure alignment of interest within business activities
- Issue accurate billing documents to the relevant stakeholders
- Follow operational policies, standards and procedures
- Adhoc duties as assigned by your supervisor
Qualifications
- Minimum 3 years of global freight forwarding experience, with complete knowledge of EXIM processes and procedures (including but not limited to e.g. customs clearance and handling of DG and special cargo) and local policies
- A bachelor's degree (or above) in the area of logistics management
- English proficient
- Good verbal and written communication skills
- Proficient in Microsoft Office
- Excellent organizational skills and attention to detail
- A team player who is diligent, empathetic and able to work under pressure
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