Scheduling Specialist
2 weeks ago
In keen, please send an email to "".
The responsibilities for the position include:
Schedule Creation:
- Develop employee schedules based on forecasted workloads, service level targets, and productivity requirements
- Consider factors such as call volumes, customer demand patterns, staffing constraints, and employee availability to create efficient and effective schedules
Workforce Optimization:
- Optimize workforce utilization by balancing staffing levels and skill sets to match workload fluctuations
- Minimize overstaffing or understaffing situations, ensuring adequate coverage while controlling costs
Schedule Adherence:
- Monitor and manage employee adherence to assigned schedules
- Track attendance, breaks, lunch hours, and time-off requests to ensure compliance with the established schedules and address any deviations
Real-Time Monitoring:
- Continually monitor real-time performance metrics, such as service levels, average handle times, and agent availability
- Make timely adjustments to schedules or resource allocation to maintain optimal service levels and address any imbalances or disruptions in operations
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Project Control Specialist
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Process Specialist
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Modality Sales Specialist
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Specialist - Enterprise Sales - SaaS
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Cybersecurity Compliance Specialist
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Cybersecurity Compliance Specialist
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Cybersecurity Compliance Specialist
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Sales - Calling Specialist
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Process Specialist
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