Custom Service Executive

2 weeks ago

Chennai, Tamil Nadu, India Tata Communications Full time
Job Family Descriptor

SDM / LMAC - Doc ID: TCTS-QMS-R&R-03

Grade:
B1-1/B2-1

Experience 1- 4 Years

Customer Facing -Chennai

Knowledge in:

Knowledge of communication technologies and networking technologies & Telecom Products like Switch, routers and Modem and Knowledge on Information Technology Infrastructure Library (ITIL)


Understanding of the end-to-end service delivery and operations process, including project management, engineering, change management, operations, maintenance, and network management.

Tools - MS Office

Required Skills:


Communication - Fluent English oral & Excellent in written, Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.

Telecom Service delivery/Order provisioning /Order validation process knowledge

Should be ready to work in rotational & Continuous Night shift


Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status.

Prior experience interfacing directly with customers, project managers, internal organizations Europe and US Based exchange companies.

Large business customer interface experience.

Strong organizational skills.

Ability to handle large volume of work items to ensure nothing is overlooked

Skill and proficiency in many projects management and data network engineering functions and the ability to integrate across disciplines

Flexible, analytical, stress resistant and a team player

Able to work in an autonomous fashion.

Demonstrated exceptional performance (demonstrated results above expectations).

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