Central Operations Manager
2 weeks ago
This job role involves overseeing various aspects of the valet business operations, focusing on training, adherence to standard procedures, feedback collection, fraud detection, revenue management, new project onboarding, SKU management, and vendor payments. Responsibilities include:
● Training and SOP Adherence: Develop and conduct training programs for the ground team to ensure understanding of product and operations flow. Monitor adherence to Standard Operating Procedures (SOPs) through regular sessions and evaluations.
● Product Testing and Ground Feedback Collection: Supervise new product testing and collect feedback from the ground team to make necessary adjustments.
● New Project Onboarding Hygiene and Initial Transactions: Ensure meticulous handling of new project onboarding processes, including infrastructure setup, team training, and compliance. Monitor initial transactions to assess project performance.
● Fraud Detection and Revenue Pilferage Prevention: Implement systems to detect fraudulent activities and policies to prevent revenue loss.
● Retail Site Revenue Management: Oversee revenue generation from retail sites, setting targets and implementing strategies for optimization.
● New SOP and BRD Creation: Develop and document new Standard Operating Procedures (SOPs) and Business Requirements Documents (BRDs) for projects, collaborating with stakeholders.
● New SKU Launch and Scale: Research, launch, and scale new SKUs, coordinating with various teams for a smooth introduction and effective scaling.
● Vendor Payments and Payouts: Manage vendor payments and ensure compliance with regulations.
● Logistics Support: Provide logistical support as needed for efficient operations.
● Lead a team of executives and supervisors to own all ground operations through deployed manpower
Desired Candidate Profile
● Bachelor's degree/MBA (added advantage)
● 0-2 years of work experience in Program and Process Management,
● Experience and Understanding of Mobile Applications & Internet products along with customer acquisition in same regard
● Understanding of SOP development, cost efficiency and manpower management to run business operations
● Data understanding and capability to read reports/MIS and drive decisions basis the same ● Startups experience preferred
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