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Customer Service Executive
1 week ago
- Customer Service Executive****Job Location:
- Mohali, Punjab**As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling,
and also selling products and services to increase revenue. You will be the first point of contact for
customers who call in with inquiries, and your primary goal will be to ensure that their needs are
addressed, their questions are answered, and their interest in purchasing products and services is
captured.
Key Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs
- Providing accurate and timely information to customers about products and services,
- Handling customer objections and concerns with empathy and professionalism, and working
- Documenting all customer interactions and details of inquiries, issues, and sales in the
- Maintaining a high level of knowledge about the company's products and services, as well as
Requirements:
- verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center
- Ability to multitask, prioritize, and manage time effectively.
- Strong problemsolving skills and the ability to think on your feet.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Education:
- High school diploma or equivalent required.
- Bachelor's degree in any field is preferred.
Job Types:
Full-time, Permanent, Fresher
Schedule:
- Monday to Friday
- Night shift
- US shift
- Weekend availability
Language:
- English (preferred)
Ability to Commute:
- Mohali, Punjab (required)
Work Location:
In person
Speak with the employer
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