IT Support Organisator

1 week ago


Delhi, Delhi, India TempSearch GmbH Full time
Job DescriptionFür einen internationalen Konzern in der Luftfahrtbranche suchen wir engagierte Unterstützung (m/w/d) im Bereich IT-Servicemanagement in Vollzeit bei 35 Wochenstunden.

Deine Aufgaben:

Bearbeitung von Major Incidents, Bearbeitung von Eskalationen

Mitarbeit im Support-Management, Problem Management und Configurationsmangement

Aktivierung und Steuerung der beteiligten externen Dienstleister

Aktivierung Problem Management (falls erforderlich)

Berichteten zu Major Incidents

IT Service Kommunikation zu den internen Kunden

Erstellung von Schulungsunterlagen und Durchführung von Schulungen

Berichtswesen zu den Service Kennzahlen

Einleiten von Eskalationen (falls erforderlich)

Moderation bei Eskalationen

Steuern des Problem-Bearbeitungsprozesses

Steuerung von Service Transitionen und des IT Knowledge Management

Identifikation, Verbesserung und Operationalisieren von Prozessanpassungen

Voraussetzungen

Fachliche Kompetenzen:

Abgeschlossenes Studium im Bereich Wirtschaftsinformatik oder Berufsausbildung mit Erfahrung im Aufgabengebiet

Erste Berufserfahrung im Projektmanagement ist vorteilhaft

Sehr gute Deutschkenntnisse und sehr gute Englischkenntnisse

Kenntnisse im IT Servicebereich sind vorteilhaft

ITIL Zertifizierung ist von Vorteil

Persönliche Kompetenzen:ausgeprägte kommunikative Fähigkeiten, um mit Ansprechpartnern aller Ebenen zusammenzuarbeiten

hohe Service- und Kundenorientierung

Organisationstalent

Selbständiges, strukturiertes und ergebnisorientiertes Arbeiten

Vorteile

Deine Benefits:Flexible Arbeitszeiten mit Gleitzeit

35 Wochenstunden

30 Tage Urlaub

Kantine vor Ort

Spannendes Aufgabenfeld in einer interessanten Branche

RequirementsFachliche Kompetenzen: Abgeschlossenes Studium aus den Bereichen Betriebswirtschaft, Ingenieurwesen, IT, Wirtschaftswissenschaften oder vergleichbar Im Rahmen von Praktika während des Studiums erste beruflichen Erfahrungen im Produktmanagement, Change Management oder in der IT Verhandlungssichere Deutschkenntnisse Sehr gute Englischkenntnisse Gute MS-Officekenntnisse Kenntnisse in einem ERP-System wie z.B. SAP Kenntnisse in Java sind vorteilhaft aber nicht zwingend notwendig Persönliche Kompetenzen: die Fähigkeit und Bereitschaft, sich schnell in neue Themen einzuarbeiten sowie die Ausdauer und Beharrlichkeit, sich in ein komplexes Umfeld einzuarbeiten selbstständiges, strukturiertes, Ergebnis orientiertes und akkurates Arbeiten, für eine schnelle und direkte Zielerreichung die Fähigkeit, proaktiv auf Menschen zu zugehen gute Kommunikationsfähigkeiten, um den Informationsfluss in die Abteilungen sicherzustellen Teamfähigkeit hohes Maß an Verantwortungsbewusstsein, Belastbarkeit und Organisationstalent

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