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IT Support Organisator
1 week ago
Deine Aufgaben:
Bearbeitung von Major Incidents, Bearbeitung von Eskalationen
Mitarbeit im Support-Management, Problem Management und Configurationsmangement
Aktivierung und Steuerung der beteiligten externen Dienstleister
Aktivierung Problem Management (falls erforderlich)
Berichteten zu Major Incidents
IT Service Kommunikation zu den internen Kunden
Erstellung von Schulungsunterlagen und Durchführung von Schulungen
Berichtswesen zu den Service Kennzahlen
Einleiten von Eskalationen (falls erforderlich)
Moderation bei Eskalationen
Steuern des Problem-Bearbeitungsprozesses
Steuerung von Service Transitionen und des IT Knowledge Management
Identifikation, Verbesserung und Operationalisieren von Prozessanpassungen
Voraussetzungen
Fachliche Kompetenzen:
Abgeschlossenes Studium im Bereich Wirtschaftsinformatik oder Berufsausbildung mit Erfahrung im Aufgabengebiet
Erste Berufserfahrung im Projektmanagement ist vorteilhaft
Sehr gute Deutschkenntnisse und sehr gute Englischkenntnisse
Kenntnisse im IT Servicebereich sind vorteilhaft
ITIL Zertifizierung ist von Vorteil
Persönliche Kompetenzen:ausgeprägte kommunikative Fähigkeiten, um mit Ansprechpartnern aller Ebenen zusammenzuarbeiten
hohe Service- und Kundenorientierung
Organisationstalent
Selbständiges, strukturiertes und ergebnisorientiertes Arbeiten
Vorteile
Deine Benefits:Flexible Arbeitszeiten mit Gleitzeit
35 Wochenstunden
30 Tage Urlaub
Kantine vor Ort
Spannendes Aufgabenfeld in einer interessanten Branche
RequirementsFachliche Kompetenzen: Abgeschlossenes Studium aus den Bereichen Betriebswirtschaft, Ingenieurwesen, IT, Wirtschaftswissenschaften oder vergleichbar Im Rahmen von Praktika während des Studiums erste beruflichen Erfahrungen im Produktmanagement, Change Management oder in der IT Verhandlungssichere Deutschkenntnisse Sehr gute Englischkenntnisse Gute MS-Officekenntnisse Kenntnisse in einem ERP-System wie z.B. SAP Kenntnisse in Java sind vorteilhaft aber nicht zwingend notwendig Persönliche Kompetenzen: die Fähigkeit und Bereitschaft, sich schnell in neue Themen einzuarbeiten sowie die Ausdauer und Beharrlichkeit, sich in ein komplexes Umfeld einzuarbeiten selbstständiges, strukturiertes, Ergebnis orientiertes und akkurates Arbeiten, für eine schnelle und direkte Zielerreichung die Fähigkeit, proaktiv auf Menschen zu zugehen gute Kommunikationsfähigkeiten, um den Informationsfluss in die Abteilungen sicherzustellen Teamfähigkeit hohes Maß an Verantwortungsbewusstsein, Belastbarkeit und Organisationstalent
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