Agm - Field Ops Ran

1 week ago

Guwahati, Assam, India Vodafone Idea Full time

Job Req ID:

Location: Guwahati, IN- Function: Technology/ IOT/Cloud- About:

  • Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role
Zonal Technical Manager

**Job Level/ Designation
M2

Function / Department
Technology

Location

  • Silchar_

Hiring Manager

Job Purpose
Ensure implementation of operational policies and procedures at Zonal Level.

Key Result Areas/Accountabilities

  • Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
  • Ensure implementation of operational policies and procedures at Zonal Level.
  • Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
  • Design and implement strategy for expanding operational support services.
  • Provide support to community Projects in respective zone
  • Provide support to corporate customers in respective zone
  • Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
  • Analyze training needs of operations staff and coordinate with Functional Training Team.
  • Ensure timely execution of special projects/ upgradation assignments.
  • Establish measure of performance and monitor performance of Operations staff

Core Competencies, Knowledge, Experience

  • Indepth technical knowledge
  • Excellent domain knowledge and
  • Very good analytical
  • Customer centric, Innovative, Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 6+ years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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