ServiceNow Architect

1 week ago

Bengaluru, Karnataka, India Wissen Infotech Full time

Position: ServiceNow Architect

Location: Bangalore - Hybrid

Experience: 10+ Years

Notice: Max 15 days

Responsible for designing and implementing ServiceNow solutions to align with business requirements, ensuring optimal performance and scalability of the platform. Qualifications typically include a bachelor's degree in computer science or a related field, with preferred certifications in ServiceNow. Experience requirements usually encompass at least 10+ years in ServiceNow development and architecture, including deep knowledge of ServiceNow's capabilities, custom application development, integration, and workflow design. The role demands strong technical leadership, the ability to mentor teams, and expertise in ITSM strategies, coupled with a comprehensive understanding of the ServiceNow ecosystem

Development Services:


• Design, develop, system configuration, and customizations (when necessary) for the ServiceNow platform and services


• Deliver new functionality across ServiceNow applications


• Support for the entire development lifecycle


• Assistance with platform administration, including but not limited to incident resolution

Quality Assurance (QA) Services:


• Validate the application functionality built by developer(s) and the system administrators prior to promoting configuration into production


• Creation of test plans and coordination of testing activities, including unit testing, system testing, and user acceptance testing


• Coordination with customer testing activities, including the test plan, test cases, and test execution

Business Analyst Services:


• Capture all business and user requirements (as stories for agile shops)


• Ensures requirements are documented, understood, developed, tested, and delivered to specification


• Owning of the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements


• Representation with project stakeholders throughout planning, development, and release processes


• Alignment and coordination with the platform teams to develop release estimates


• Support for all testing efforts


• Alignment and coordination with stakeholders to drive adoption

Support Services:


• Maintain the stability and usability of the platform across production and nonproduction environments


• Perform application/platform maintenance to include performance monitoring and error identification / remediation


• Manage support for incidents


• Lead upgrade/patching/updates planning and execution


• Manage instance security: user/group access, administration, access control lists, etc.


• Provide configuration assistance to developers

Architecture Services:


• Ensure platform alignment with the business strategy


• Provide consultative technical leadership to the platform teams


• Create and maintain a detailed view of the existing architecture


• Provide architectural controls to ensure the correct technical solutions are used when delivering business solutions


• Resolve technical escalations, including responding to defects. This would or may entail direct coordination and work with the software vendor (ServiceNow)


• Participate in process improvement workshops


• Work closely with enterprise architecture teams


• Assist in migrating configuration across instances

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