Servicenow Architect

1 week ago

Bengaluru, Karnataka, India ICF Full time

As a ServiceNow Solutions Architect, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies.

Your primary role will be to design and architect comprehensive solutions that meet our clients' business requirements while aligning with industry best practices.

Working collaboratively with various teams, you will play a key role in the successful delivery of ServiceNow projects.

Your responsibilities include:

  • Solution Design and Architecture: Collaborate with internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions. Create detailed technical designs that align with the business' short
- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively

  • Technical Consultation:

Act as a trusted advisor to the department, providing expert guidance on ServiceNow capabilities, customization options, and best practices.

Identify potential challenges and propose innovative solutions to address them.- Implementation Support: Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions.

Provide technical oversight and ensure that the design is accurately translated into a functional solution.

Ensure deliveries adhere to ICF and ServiceNow established best practices and processes. Performance Optimization: Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions.

Identify and address bottlenecks to improve system performance.- Quality Assurance: Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices

  • Project Management:
Work closely with project managers to keep projects within scope and timeline.

Communicate regularly with practice leadership and clients on the status of projects, and support deployment registrations to maintain ServiceNow partner status.- Security and Compliance: Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements.

Collaborate with security teams to implement robust security measures and maintain a secure environment.- Documentation and

Knowledge Sharing:
Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Contribute to the knowledge base and share best practices within the team and the Practice.

Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.- Continuous Learning: Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends.

Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.- Client Relationships: Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations

  • Mentorship and coaching:
Foster growth of our ServiceNow talent pool by targeting career pathways for teammates that align with business objectives; identify, mentor, and coach individuals ready for greater responsibilities; and tailor growth plans for those in need

  • Strategic Relationships:
Foster enduring relationships between the department and the Digital Transformation Team, fostering collaboration and knowledge exchange. Facilitate collaboration and issue resolution between the two teams.

Required Experiences and Certifications

8 or more years of experience implementing or architecting ServiceNow solutions

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Certified in three or more additional mainline certifications, with preference for the following:

  • Certified Implementation Specialist (CIS)
  • Human Resources
  • CIS
  • Customer Service Management
  • CIS
  • IT Service Management
  • CIS
  • Discovery
  • CIS
  • Service Mapping
  • CIS
  • Application Portfolio Management
  • CIS
  • Software Asset Management
  • CIS
  • Hardware Asset Management


Valuable Skills for this Role Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies- Excellence in scripting languages (JavaScript, GlideScript) and other relevant languages- Experience in designing and leading complex solutions and integrations- Strong understanding of system architecture and design principles.

- Strong technical leadership skills and a hunger to take on additional responsibilities- Excellent written and oral communications skills to deliver technical solutions simply and succinctly- Exceptional problem-solving and critical-thinking abilities- Excellent commu

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