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Customer Happiness Ambassador

3 months ago

Vizag, Andhra Pradesh, India Decathlon Full time

Mission

We are seeking individuals who are passionate about sports and dedicated to delivering exceptional customer experiences through both phone and email communication channels.

Profile

To deliver best-in-class service and go out of your way to find solutions and make our Decathlon users delighted. Give instant responses & find solutions for our users over Emails & Calls. Follow up & think out of the box to deliver quality service over Emails & Calls. To ensure complete ownership of customer issues and guarantee end-to-end satisfaction with our services. To collaborate with various teams within the ecosystem of Decathlon to identify optimal solutions for our customers To prepare key reports to stakeholders to help derive better actions on the floor for continuous improvement Sound mind on Conflict Management