Identity Operations Support Engineer

1 week ago

Bengaluru, Karnataka, India Raytheon Technologies Full time

Unspecified

Primary Responsibilities:

Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions including Ping Federate, Siteminder, and LDAP, as well as other related systems including SailPoing IdentityIQ. Partner with system administrators, developers and analysts to troubleshoot issues related to Ping Federate and CA Siteminder / LDAP technologies Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users As needed, collaborate with cross-functional teams to resolve problems Document problem resolutions and publish knowledge base articles Work with vendor support, system administrators and architects on a regular basis Participate in fail-over testing, disaster recovery testing and other readiness efforts Manage encryption keys, install certificates, and maintain components required for secure file transmissions Support infrastructure maintenance and migration activities Participate in 24x7 on-call rotations, to address any high severity production incidents during off-business hours Notify leadership of any concerns or escalated incidents raised by users Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents

Experience/Qualifications:

Thorough understanding of IAM fundamental concepts Minimum of 5 years of Digital / Information Technology experience Minimum of 5 years' hands-on technical experience supporting IAM solutions, preferably with Ping Federate, Siteminder, and LDAP Must have a solid understanding of enterprise authentication/authorization solutions using Ping Federate or CA Siteminder Must have an understanding of web servers, application servers, reverse proxy, DMZ and firewalls, required to support applications which utilize the authentication infrastructure Working knowledge of large networks and systems and the interaction between applications, infrastructures, etc. Ability to read and analyze logs on UNIX, Linux systems from multiple servers Experience with Linux Shell and SAML SSO Ability to read and analyze logs from Splunk Experience working within Information Technology Service Management (ITSM) tools such as ServiceNow Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge Ability to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributed Ability to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent delivery Strong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skills Ability to work under pressure and adapt to multiple competing priorities Six Sigma Quality certification a plus ITIL Certification a plus Knowledge of (MFA) technolgies a plus

Education:

BS or BA degree in computer science or related field. In lieu of a degree, 5+ years of IAM technical experience.

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