Senior Specialist Technology Consultant

2 weeks ago

Bengaluru, Karnataka, India SAP Full time
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together.

How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply now
Summary

The mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAP's integrated portfolio, while managing cloud operations and customer support (including SAP and partner-led engagements).

We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.

With a clear priority to drive the architecture and provision of a clean core, CS&D enables customers to adopt SAP's innovation tailored to their specific business processes and data.


The SWAT team will focus on de-escalation or escalation avoidance for ECS customers with the focus on "Go Green" plans.

SWAT team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation.

The Role

To increase our delivery strength in the region, ECS delivery organization is looking for technical professionals to be part of the SWAT team who are expert in any of the given technologies, SAP Basis, Database, Server management with prior experience of customer facing.

In this role you are expected to drive critical topics related to escalation handling, Incident Management, Problem Management, Service request, build, migration, go-live, High Availability, Disaster Recovery, Backup & Restore and additional assistance with Server Management topics.

You will be responsible to drive continuous improvement to increase operation, availability, and efficiency.
Infrastructure landscape re-architecture and new technology adoption is another important part.

We are looking for SAP Techno-Functional Specialist with Server management expertise for the ECS Regional Delivery APJ team who will report to the Regional Delivery Head.

Global thinking and a strong customer focus are essential.
Lead the team of experts during critical situations or customer escalation.

Customer is at the centre of our daily workload management, and we structure this workload in Operational, Tactical, and Strategic towers.

Hence, as a core team member, you work closely with a customer-facing team.
You will have opportunity to work in the Continuous Improvement and strategic initiatives and address customer pain points.

Expectations and Tasks
Drive continuous improvement in the area of ECS architecture, ECS delivery and tools enhancement.
Strong analytical and systematic problem-solving skills, including impact assessment.
Experience in project management & Process definition.
Escalation handling & de-escalation of situation will be major part of job.

To work with leadership team to agree on strategic priorities, setup improvement projects and work with teams to enhance process efficiency, elevate quality standards, and accelerate operations.

Regional SWAT team will engage with Delivery team, CDM and TSM to de-escalate a customer situation​.
Ready to learn other SAP product administrations like cloud connector, S4HANA etc.
Inter-department collaboration on various topics.

Skills and Competencies
Hands-on experience in one of the areas like Basis, System Performance Management, Database, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management
Knowledge of Service delivery, Operations, ITIL/ITSM processes
Good understanding of around database and filesystem replication and preparation of network routing.
Experience in Problem Management, root cause analysis
Strong Customer Service Focus
Exposure to the automation tools /scripting or processes
Organize / Structure day2day Operations & Documentation

Education and Qualifications
8+ years of related professional experience
Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)

Location - Bangalore, India
Expected Travel - 10%
#SAPECSCareers
#ITT3

We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393101

| Work Area:
Information Technology

| Expected Travel: 0 - 10%

| Career Status:
Professional

| Employment Type:
Regular Full Time

| Additional Locations:

#LI-Hybrid.

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