IT Support Engineer

1 week ago


Pune, Maharashtra, India ProPMO Services Private Limited Full time
IT Support Engineer Position at XYZ Company

Responsibilities:
  • Installation and configuration of client computer systems.
  • Responding to client IT support inquiries.
  • Meeting with clients to identify software, networking, or hardware problems.
  • Providing technical assistance onsite or through remote access systems.
  • Presenting tailored solutions to fulfill client requirements.
  • Fixing hardware malfunctions, software glitches, and network issues.
  • Maintaining positive client relationships.
  • Monitoring and organizing work logs.
  • Creating comprehensive job reports.

Requirements:
  • Minimum of a Bachelor's degree in information technology or computer science.
  • Demonstrated experience as a technical support engineer.
  • Familiarity with web services, APIs, and IP-based protocols.
  • Proficiency in scripting languages like Perl or Shell.
  • Understanding of computer hardware and network setups.
  • Effective time management abilities.
  • Strong interpersonal communication skills.
  • Capability to troubleshoot intricate hardware and software issues.
  • Outstanding written and verbal communication skills.
  • Capacity for critical thinking.

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