Sr. Technical Engineer – Salesforce Platform

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.

Position Title

Sr. Technical Engineer – Salesforce Platform

Function/Group

Digital and Technology

Location

Mumbai

Shift Timing

Regular

Role Reports to

Not available in the old job description

Remote/Hybrid/in-Office

Not available in the old job description

ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the role

The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform.

We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners.

KEY ACCOUNTABILITIES

25% of time

Salesforce CRM Practice Operations & Delivery

· Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects

· Support Core CRM Cloud org assessments for platform opportunity identification

· Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products

· Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives

· Support Salesforce Core CRM pilot opportunities

· Participate the establishment & execution of central practice operations & ways of working

· Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs

· Support Salesforce seasonal upgrade release needs

· Continue to build on communication/soft skills

· Learning and enhancing new skills

· Assist with project planning and risk management as needed

· Partner with Salesforce CRM peers & community to knowledge share and problem solve

75% of time

Project & Product Team Partnership & Delivery

· Partnership with Consumer Care & Canada Sales product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation.

· Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis)

· Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem

· Ensure platform principles & governance best practices are being following

· Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented

· Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs

· Collaborate with product team to identify & utilize meaningful new features of Core CRM platform

· Support Salesforce Core CRM pilot opportunities

· Partner with Analysts on Salesforce seasonal upgrade release review and testing

· Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc)

· Challenge ideas and opinions to avoid pitfalls and inefficient solutions

· Identify gaps in processes, opportunities for improvements and automation

· Consult, advise and provide subject matter expertise as required

MINIMUM QUALIFICATIONS

· 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.)

· Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)

· Demonstrated experience of strong communication skills (oral & written)

· Demonstrated ability to work in a team environment yet independently productive

· Demonstrated ability to span geographic and time zone constraints to collaborate on solutions

· Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps

· Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight

· Effective analytical and problem-solving skills

· Ability to research, plan, organize, and implement new processes or technology

· Experience working in a team using agile development methodologies

Skill proficiency expectations

· Expert Level

· Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.)

· Strong communication skills

· Effective abilities to solution (problem statements, options/alternatives, pros/cons)

· Working in global teams

· Intermediate Level

· Agile techniques, methods & experience

· Identify gaps in processes, opportunities for improvements and automation

· Basic Level

· Experience with DevOps, CI/CD, & Cyber Security

· Knowledge of Google Cloud Platform

PREFERRED QUALIFICATIONS

· Salesforce certifications (Admin, Developer)

· Prior successful experience as a Salesforce Admin or Analyst

· Experience with consuming and interacting with MuleSoft integrations

· Experience with DevOps, CI/CD and Cyber Security

· Knowledge of cloud platforms and solutions, such as Google Cloud Platform

· Database experience, including knowledge of SQL, and relational database concepts and models

· Experience with dimensional modeling, ETL, and structured and unstructured data

· Technologies – Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau

· Understanding of CPG industry

· Experience with modern Software Engineering principles

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.