Manager - RITES (Remote IT Enabled Services)
2 weeks ago
Company Description
SourceHOV (Exela Technologies) Technologies is a global leader in business process automation (BPA), using proprietary technology to deliver digital transformation solutions that boost quality, productivity, and user experience.
With extensive experience handling critical processes, SourceHOV (Exela Technologies) serves over 4,000 customers in 50 countries, including more than 60% of the Fortune 100.
The company's software and services cover various industries such as finance, HR, legal, banking, healthcare, insurance, and the public sector, utilizing technologies in information management, workflow automation, and integrated communications.
Through cloud-based platforms and a workforce of 15,000 in 21 countries, SourceHOV (Exela Technologies) offers integrated technology and operations to clients as a complete digital journey partner.
About the Role
We are looking for a dynamic Technology Head to lead our tech team, driving innovation and excellence in product development, customer projects, and technical support.
As a key member of the leadership team, you will help shape the company's direction and ensure successful implementation.
Key Responsibilities
- Proficient in MS SQL and .Net
- Experience managing teams of 10-12
- Available for 24/7 support
- Background in Production Support environments
- Leadership skills in technical support processes
- Proactive problem-solving approach
Job Description:
We are seeking a seasoned Production Support Tech Lead with expertise in .NET technologies. Responsibilities include overseeing a team of support engineers, technical proficiency in .NET, SQL, and Angular JS, leadership skills, and proactive issue resolution.
- Analyze trends based on reported issues
- Manage stakeholders with appropriate negotiation styles
- Classify change requests following business guidelines
- Communicate work plans to senior management and support teams
- Conduct feedback sessions with clients
- Define service documentation based on application functionality
- Develop action plans to address issues
- Implement service delivery checklists
- Evaluate costs and benefits of system changes
- Lead team development and monitor service levels
- Negotiate changes with service providers
- Schedule changes during business downtimes
- Manage resources efficiently for 24/7 technical support
Personal Attributes
- Effective communication with colleagues and clients
- Team player with a quality focus
- Adaptable and proactive attitude
- Responsible and proactive in personal development
-
Manager - Rites (remote It Enabled Services)
2 weeks ago
Chennai, Tamil Nadu, India SourceHOV Full timeCompany DescriptionSource HOV (Exela Technologies) Technologies is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.With decades of experience operating mission-critical processes, Source HOV (Exela...
-
Manager - RITES (Remote IT Enabled Services)
2 weeks ago
Chennai, Tamil Nadu, India SourceHOV Full timeCompany DescriptionSourceHOV (Exela Technologies) Technologies is a prominent player in business process automation, utilizing a global presence and advanced technology to offer digital transformation solutions that enhance quality, productivity, and user experience. With extensive experience managing critical processes, SourceHOV (Exela Technologies) caters...
-
Tax Manager
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Title: Taxation Manager We are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you. Key Responsibilities: Lead and mentor a team of tax analysts. Manage and oversee: Income Tax Filing Tax Audits...
-
Customer Service Representative
2 weeks ago
Chennai, Tamil Nadu, India SKF Full timeRequisition ID: Category: Sales & Customer Service- Career level: Specialist- Contract type: PermanentKEY PURPOSE OF THE JOB To ensure deployment of customer order handling (COH) processes and be the front-end contact for customer requirement delivery for achieving customer satisfaction.B) PROFILE OF THE JOB HOLDERBachelor's from a recognized...
-
Chennai, Tamil Nadu, India Medical S P Private Limited Full timeMedical S P Private Limited is seeking a Tamil / Hindi Customer Service Representative Remote to join our team. As a member of our customer service team, you will play a vital role in ensuring customer satisfaction and supporting our clients with their computer and network security needs. This is a remote position allowing you to work from the comfort of...
-
Lead - Partner Enablement
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionPosition Overview:The Professional Services Sales Enablement lead will work across both the Freshworks revenue enablement group and Partner Delivery Enablement group of Freshworks. They will be responsible for projects and programs from strategy to execution. This person will develop and deliver effective enablement programs, collaborate with...
-
Lead - Partner Enablement
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeJob DescriptionPosition Overview: The Professional Services Sales Enablement lead will work across both the Freshworks revenue enablement group and Partner Delivery Enablement group of Freshworks. They will be responsible for projects and programs from strategy to execution. This person will develop and deliver effective enablement programs, collaborate with...
-
Lead - Partner Enablement
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it easy for businesses to delight customers and employees with their innovative software solutions. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations worldwide to serve over 65,000 companies. Their cloud-based software suite includes solutions for customer support, sales...
-
Senior Account Officer
2 weeks ago
Chennai, Tamil Nadu, India Global Remote Integrated Access Solutions Full timeCompany Description Global Remote Integrated Access Solutions, founded in 2007, is a global service provider offering a comprehensive range of services to the energy, civil, marine, and geotechnical sectors. With a focus on cost-effective and efficient management, we deliver value and flexibility to meet our clients' demands. Our extensive global service...
-
Senior Account Officer
2 weeks ago
Chennai, Tamil Nadu, India Global Remote Integrated Access Solutions Full timeCompany DescriptionGlobal Remote Integrated Access Solutions, founded in 2007, is a global service provider offering a comprehensive range of services to the energy, civil, marine, and geotechnical sectors. With a focus on cost-effective and efficient management, we deliver value and flexibility to meet our clients' demands. Our extensive global service...
-
Lead - Revenue Enablement
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global...
-
Lead - Revenue Enablement
2 weeks ago
Chennai, Tamil Nadu, India Freshworks Full timeCompany Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global...
-
Tax Analyst
2 weeks ago
Chennai, Tamil Nadu, India GST Manager Full timeJob Title: Tax AnalystWe are seeking a detail-oriented and proactive Tax Analyst to join our team and assist our Taxation Manager. If you have a passion for tax management and are looking to grow your career in a dynamic and supportive environment, this is the opportunity for you.Key Responsibilities: Assist the Taxation Manager in leading and mentoring the...
-
Corrugation Service Manager
2 weeks ago
Chennai, Tamil Nadu, India SVS Corporate Services Full timeJob OverviewSenior role(Service Manager or similar role in the Printing and Packaging Industry) with 7 to 10 years of experience in corrugation services. SkillsStrong leadership skillsTeam BuildingDecision-MakingCommunicationTeam MotivationConflict ManagementRoles and ResponsibilitiesOversee and manage corrugation services in ChennaiLead a team to ensure...
-
Regional Service Manager
2 weeks ago
Chennai, Tamil Nadu, India SVS Corporate Services Full timeJob OverviewSenior role(Service Manager or similar role in the Printing and Packaging Industry) with 7 to 10 years of experience, Full-Time position in ChennaiQualifications and SkillsTeam BuildingDecision-MakingConflict ManagementEvaluation & AssessmentProblem SolvingTroubleshootingTechnical DrawingSchematicsRoles and ResponsibilitiesManage service...
-
Regional Service Manager
2 weeks ago
Chennai, Tamil Nadu, India SVS Corporate Services Full timeCompany OverviewSVS Corporate Services is a leading recruitment consultancy dedicated to providing personalized and client-centric solutions. Our mission is to connect talent with opportunities and drive success for both candidates and clients. We take a unique approach to recruitment, focusing on tailoring our services to the specific needs of our clients....
-
Manager - Housekeeping (Soft Services )
2 weeks ago
Chennai, Tamil Nadu, India Envirotech Services Full timeCompany DescriptionENVIROTECH SERVICES is a property and facilities management company based in Chennai. With a focus on outsourcing facilities management, the company aims to provide quality service, new thinking, and partner-like care. They offer a range of technical services including operation and maintenance of electrical and mechanical installations,...
-
Library Services Engineer
2 weeks ago
Chennai, Tamil Nadu, India EBSCO Information Services Full timeEBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....
-
AI Enablement Manager
4 weeks ago
Chennai, Tamil Nadu, India Ford Motor Company Full timeFord Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to...
-
AI Enablement Manager
2 months ago
Chennai, Tamil Nadu, India Ford Motor Company Full timeFord Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to...