Manager - RITES (Remote IT Enabled Services)

2 weeks ago


Chennai, Tamil Nadu, India SourceHOV Full time

Company Description

SourceHOV (Exela Technologies) Technologies is a global leader in business process automation (BPA), using proprietary technology to deliver digital transformation solutions that boost quality, productivity, and user experience.

With extensive experience handling critical processes, SourceHOV (Exela Technologies) serves over 4,000 customers in 50 countries, including more than 60% of the Fortune 100.

The company's software and services cover various industries such as finance, HR, legal, banking, healthcare, insurance, and the public sector, utilizing technologies in information management, workflow automation, and integrated communications.

Through cloud-based platforms and a workforce of 15,000 in 21 countries, SourceHOV (Exela Technologies) offers integrated technology and operations to clients as a complete digital journey partner.

About the Role

We are looking for a dynamic Technology Head to lead our tech team, driving innovation and excellence in product development, customer projects, and technical support.

As a key member of the leadership team, you will help shape the company's direction and ensure successful implementation.

Key Responsibilities

  • Proficient in MS SQL and .Net
  • Experience managing teams of 10-12
  • Available for 24/7 support
  • Background in Production Support environments
  • Leadership skills in technical support processes
  • Proactive problem-solving approach

Job Description:

We are seeking a seasoned Production Support Tech Lead with expertise in .NET technologies. Responsibilities include overseeing a team of support engineers, technical proficiency in .NET, SQL, and Angular JS, leadership skills, and proactive issue resolution.

  • Analyze trends based on reported issues
  • Manage stakeholders with appropriate negotiation styles
  • Classify change requests following business guidelines
  • Communicate work plans to senior management and support teams
  • Conduct feedback sessions with clients
  • Define service documentation based on application functionality
  • Develop action plans to address issues
  • Implement service delivery checklists
  • Evaluate costs and benefits of system changes
  • Lead team development and monitor service levels
  • Negotiate changes with service providers
  • Schedule changes during business downtimes
  • Manage resources efficiently for 24/7 technical support

Personal Attributes

  • Effective communication with colleagues and clients
  • Team player with a quality focus
  • Adaptable and proactive attitude
  • Responsible and proactive in personal development


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