Quality Assurance Role

1 week ago

Mumbai, Maharashtra, India Zepto Full time

Sr. Director / Director, Quality, Own Brands/Private Label

Loction : Mumbai, Maharashtra, India

Core Areas : Quality Assurance & Control

Our Story

Founded in 2021 by Stanford University dropouts, Aadit Palicha and Kaivalya Vohra, Zepto is India's fastest growing e-grocery company valued at $1.4 Billion following its recent Series-E fundraise of $200 Million from marquee global investors including StepStone Group, Goodwater Capital, Y Combinator Continuity, Kaiser Permanente, Nexus Venture Partners, Glade Brook Capital, and Lachy Groom.

Zepto is present across 11 major cities in the country, with 1000+ employees strong, and delivering 5000+ products, including fresh fruits and vegetables, daily cooking essentials, dairy, health-and-hygiene products, etc., to Indian homes within 10 minutes. Through strong tech capabilities, an efficient business model, and a network of highly optimized delivery centers across its 10 locations, the company is revolutionizing the Indian grocery segment currently pegged at $600 Billion, making it easier and more convenient.

Own Brands focus

"Quality doesn't have to cost more", with that as our motto, we persistently strive to bring affordability to our shoppers and empower them to make smarter choices. Convenience, being the key promise, zepto's own brands helps take the stress off the customers' of having to make a constant trade-off between high prices & low quality, every day.

We are looking for team members who are passionate to develop and present awesome products to our customers delighting them at all times through these super-value offerings. They should be courageous to challenge the status quo and display an uncompromising attitude of driving improved customer experience. We are keen to have team members who are self-motivated and highly driven to join our fast-growing team. You'll help us build an exclusive high value delivering portfolio of Own Brand products, which not just excites customers, but also our finance team, delivering higher profitability Index.

About the role

This role involves designing and developing systems & processes around continuous Quality Assurance and Control for the entire range of Private Label portfolio. Also assist the product team in product development and approval process for Eggs, Staples, FMCG Food & NonFood.

Key Responsibilities :

  1. Process Design & Development :
  2. As a custodian of Own Brands portfolio's quality delivery, design & develop a complete Quality Assurance and Quality Control process for Private Label portfolio.
  3. Build a framework for conducting regular 3rd party facility audits, production batch audits and product approvals to ensure the quality consistency delivery.
  4. Support the Product team in all product development procedures & product approvals through a process maintaining neutrality.
  5. Process Implementation and Optimization :
  6. Ensure that all food safety, process quality related and non-compliance issues are investigated and that corrective measures are implemented and adhered to.
  7. Implement & ensure 100% end-to-end process compliance for all products approved for launch under the portfolio.
  8. Maintain and track quality complaints for the portfolio of products and conduct RCAs and CAPAs for continuous performance improvement.
  9. Manage, train and develop a team of Quality Assurance & Quality Control people with presence across the 4 operating regions for prompt and cost effective quality monitoring, response and management system.
  10. Ensure allocation of resources for quality work in both Quality Assurance and Quality control functions through a robust mechanism to maintain a balanced approach to scrutiny.
  11. Documentation & Review
  12. Develop, manage & update the specification and recipe/formulation database for raw material (for staples) and finished products (all processed products) for the entire portfolio of private label products.
  13. Continuously review the process to make it more effective and optimize monitoring & cost.
  14. Maintain and manage the control sample inventory to review any complaints.
  15. Build a network of external labs for product testing on a cyclic basis.

What We're Looking For :

We are looking for passionate product team members who derive joy out of delighting consumers and improving their life experiences through a portfolio of great quality products delivering super-value. The team member should have :

A graduate Food Technology is a must with in-depth knowledge of quality management systems, ISO standards (ISO 9001, ISO 14001, etc.)Strong understanding of Six Sigma, Lean Manufacturing methodologies would an added advantageMin. of 12yrs of experience in Quality Assurance and Control function with a min of 5yrs of experience in leading a large team of quality personnel Exposure of a wide array of products spread across categories like - Fresh, Staples, FMCG Food & NonFoodExperience in fast paced development involving qualification of multiple products and vendors on a weekly basisStrong leader with experience in building and cultivating strong quality practices and processesSkilled in hiring, developing and managing team members involved in different types of product and multitude of activitiesStrong analytical mindset with the ability to make data-driven decisionsWell updated on the developments in the Quality field Exceptional leadership and team management skillsExcellent communication, conflict management, and problem-solving abilitiesCollaborating with cross-functional teams to establish quality objectives and targets.

Why join us?

Zepto is the fast-growing quick commerce startup not just in India but globally that delivers groceries in 10 minutes flat. We're incredibly well-funded and focused on growing the business with profitability in focus. Hence Own Brands is core to our growth strategy which will help improve our margin delivery fast pacing our road to profitability.

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