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Process Associate

3 months ago

Hyderabad, Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate - Retail Banking
We are looking for candidates who would be required to process customer requests as per the set procedures within defined timelines and with high accuracy standards.

Responsibilities

• Process request as per the application, referring to standard operating procedures
o Updating Customer Demographics in Bank System
o Policy Set up and document generation
o Mortgage Tax payment
o Searching customer contact information
o Reconciliation of internal bank General Ledger Accounts
o Posting Check details into the bank system

• Coordinating with Bank Vendors to gather information and respond back to customer enquiries

Qualifications we seek in you
Minimum Qualifications

• Any Graduate
Preferred Qualifications/ Skills

• Any Graduate

Preferred skills:

• Communication: Proficient in Reading, Writing and Speaking skills (English)

• High level attention to detail and accuracy

• Demonstrate delivery of high-quality output

• Ability to work in a changing environment

• Knowledge of banking terminology (preferred)