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Account Manager

3 months ago

Mumbai, Maharashtra, India DSM Full time

Job Title – Account Manager

Location – Delhi, India

Job model – Hybrid

Your mission

Develop, implement, and realize the account strategy and plan, within the sales strategy and plan and corporate requirements and guidelines, to ensure the realization of planned business results and long-term customer relationship objectives are achieved.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities:

To set up, coordinate & execute specific Accounts tactics & plans to realize predefined/agreed sales and overall customer relationship objectives, both for the short- and long term. Define and implement a strategic account plan. Translate into Financial profitability and goals both strategically and tactically and be accountable for top line profit. Contribute to develop the sales plan, both strategically and tactically. Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, to achieve the results. Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business. Identify long term business opportunities with the account(s) and include these in the account strategy and plan. Define and implement projects with focus on key products, processes, and innovation, and decide on clear PMP structure and accountabilities. Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans. Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts. Coordinate technical service or after sales service activities towards the account. Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline. Monitor the account's payment behavior and act to ensure payment within the agreed payment terms.

We bring

A rich history and a promising future of bold scientific innovation and passionate creation with our customers. A space to grow by encouraging and supporting curiosity and an open mindset. A culture that prioritizes safety and well-being, both physically and mentally. The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. A flexible work environment that empowers people to take accountability for their work and own the outcome. Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

You bring

A degree in Food Science/Technology or Business or related field Must have good experience and network in Dairy Products Market would be preferrable. Having experience in handling distributors. 5-10+ years' experience in a similar role. Experience in SAP preferred. Passion for sales and a proven negotiator with ability to build rapport with customers. Communicate professionally with clients (existing and potential) and with fellow employees.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon

job-related reasons regardless of an applicant's race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.