Acqueon - System Administrator - IT Operations

2 weeks ago


Bengaluru, Karnataka, India Acqueon Technologies Full time

Job Description :
Understand the nature of the issues the customer is facing and provide adequate solutions for the same

  • Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software and hardware
  • Respond to customer queries and complaints
  • Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email
  • Report difficult or complex issues to the manager. Try finding a feasible solution as soon as possible
  • Follow up with the users on a regular basis, till the issue closed & document
  • Determine potential issues and get them resolved beforehand
  • Suggest improvements in the existing procedures
  • Ensure that all the issues are resolved on time
  • Good communication skills is must

Required Candidate Profile :

  • 45 years experience managing IT infrastructure and support
  • ITIL foundation
  • 3+ years experience in IT Support, good experience with IT hardware, software (Windows, Linux, O365, Active Directory)
  • Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc
  • Working in depth knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues.
  • Experience with Servers, Infrastructure, Platform Sizing
  • Working knowledge on AD, O365 Server
  • Ability to work in a fastpaced environment and meet tight periodic reporting deadlines
  • Willingness to work in shifts (24 x 7 x 365 model )
  • Working from Office
)

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