Customer Service Agents

2 weeks ago


Mumbai, Maharashtra, India MyGlit Full time

Role:
Associate/Sr. Associate -(NonTechnical)

Timings:
Night Shift (Permanent)

Industry:
BPO / ITES

Process:
Chat

Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Work Mode:
Work from office

Key Skills:
Call Center

- key skills

HSC Fresher

Communication Skills

Location

Mumbai

Job Title:
Non Voice (Chat Process) - Night Shift

Salary upto 15.5k in hand


We are looking for enthusiastic individuals to join our team as Non Voice (Chat Process) executives for our Night Shift.

As a Non Voice (Chat Process) executive, you will be responsible for communicating with customers via chat to provide them with assistance, support, and information.


Responsibilities:

  • Respond to customer inquiries and provide assistance via chat in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
  • Stay uptodate with product knowledge and process changes
  • Ensure adherence to company policies and guidelines

Requirements:

  • Excellent written communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shifts
  • Freshers are welcome to apply
  • Qualifications:
  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills
  • Ability to adapt and learn quickly


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