Associate Product Operations
1 week ago
About Us -Founded in 2017 by IIT Delhi alumni, Attentive is a B2B vertical SaaS company serving the outdoor services industry in the United States. We are building an end-to-end SaaS platform with a deep-tech core that analyses geospatial imagery, enabling us to provide a suite of software solutions for our clientele.
Position Description:
is seeking a talented and motivated Product Experience manager to join our team. This role will be part of the Product experience team. This team ensures any prospective customers for Attentive's software are successfully onboarded in both the trial period and final go-live. You will work closely with Sales, Product and Technology teams to own and improve the onboarding experience of the users. This also extends to analyzing the customer behavior and identify any problems that might come up.
Roles & Responsibilities:
- Own the setup for new customers in the product understanding customer's data and setting up their data.
- Create SOPs for processes owned and work towards automating such workflows.
- Collaborate with product managers, customer success managers, and engineering teams to ensure timely and accurate delivery of datadriven insights.
- Use data to identify opportunities for product improvements and make recommendations to product managers.
- Use product analytics tools like Posthog to analyze clickstream data and derive insights into user behavior.
- Track product usage metrics and develop dashboards to provide insight into key performance indicators.
- Perform adhoc analysis to answer business questions and support decisionmaking.
- Develop and maintain documentation for data collection, analysis, and reporting.
Requirements & Qualifications:
- Bachelor's degree from a reputed institution preferably in engineering, mathematics or statistics.
- 1 to 3 years of experience in product operations, data analyst, implementation/onboarding roles.
- Strong analytical skills with experience in using excel and excel formulae
- Experience in software industry especially SaaS products is a plus
- Good communication skills
- Experience working with crossfunctional teams.
- Ability to work independently with mínimal supervision.
- Strong attention to detail and ability to prioritize tasks.
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