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IT Helpdesk Executive
1 week ago
Responsibilities:
- Troubleshooting on Desktops
- Troubleshooting on Microsoft Office 365, firewall, and mail servers
- Monitoring backups
- Troubleshooting networks, virtualization, and Windows servers
Capabilities:
Skills:
- Technology Graduate OR Bachelor of Science in IT
- Must have a prior minimum 1 year of experience in customer service or technical support role
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills (Must have)
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment
- Must be flexible to work any shift in a 24/7 operation including night shifts
Behavioral Skills:
- Longevity and commitment in previous work
- Team player
- Ability to meet targets under pressure and time-bound deadlines
Shift:
- Rotational shift
Experience:
- Total work: 1 year (preferred)
Work Location: In person
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